Financial Counselor

Your experience matters

At Highland Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full‑time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more…

People are our passion and purpose. Highland Springs is a 72‑bed hospital located in Highland Hills, OH and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

A Financial Counselor maintains, and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.

Education:

High school diploma required.

Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.

• Counsels patients (or responsible parties) to establish payment method.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment plan for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completion of pre‑admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date.
• Accurately interprets insurance policy provisions and calculates self‑pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self‑pay amount is within a reasonable variance from estimate.
• Patiently, clearly, and accurately advises patient of self‑pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collects self‑pay monies in advance, upon entry, or at discharge according to circumstances. In cases where patient is unable to pay self‑pay portion due upon discharge, ensures that a mutually agreed upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures.
• Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and other and demonstrates this knowledge by accurately obtaining information and updating records to remain in compliance.
• Collects and controls cash receipts.
• Collects patient deductible, co‑pays and non‑covered patient charge amounts.
• Maintains and balances cash drawer.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay.
• Account Report/Daily Deposit Reconciliation.
• Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self‑pay processes/policies.
• Maintains control over cash payments, so that receipts balance to cash drawer.
• Accurately prepares deposit documentation and…