VIP Services Coordinator Job Highland area,California USA,Business

Under the direction of Supervisor, VIP Services, the VIP Services Coordinator is responsible for assisting with the administrative duties of the VIP Department. This position provides professional administrative and analytical support by creating schedules, reports and analyses. Monitors the budget for comps and expenses in addition to analyzing complimentary services. With the assistance of a supervisor, to monitor specific responsibilities of frontline team members working on the gaming floor.

Essential Duties and Responsibilities

Provide professional and exceptional personalized service while ensuring all VIP preferences are anticipated and met promptly and efficiently. Maintain complete knowledge of all property venues and offsite sponsored venues/services/hours of operation and VIP experiences. Maintain working knowledge of all promotions and special events to effectively navigate the guest experience.

Secure VIP reservations including, but not limited to, hotel, spa, exclusive events, dining, transportation, and amenities, as directed for VIP guests. Assist Player Development and Hotel teams by sharing arrangements and confirmations for guests receiving complimentary services. Work daily with sales and production teams to ensure successful coordination, marketing and financial performance of all events. Responsible for daily pre‑arrival planning and creating VIP telemarketing campaigns.

Assist in developing and planning VIP events and experiences.

Coordinate meetings, create agendas, and capture meeting minutes with staff of other departments. Track information related to booking restrictions, promotions and room rates. Manage and order inventory as necessary and process all VIP Services requisitions. Process weekly payroll timesheets for the Department and support Department scheduling needs. Submit daily, weekly, monthly, bi‑annual or annual reports to VIP Services Leadership, as requested.

Monitor departmental budget to avoid exceeding assigned quotas and unnecessary expenditures. Assist with data entry for Department, as needed.

Maintain accurate training records and facilitate department onboarding. Assist with training VIP Services team members.

Act as contact/liaison between all departments. Collaborate with Analysts to produce outbound/inbound call metrics and VIP block reporting. Collaborate with CRM to monitor VIP offer schedules. Run reports from Synkros, Avaya, and Playersoft systems.

Perform other duties as assigned to support the efficient operation of the department.

Education, Experience and Qualifications

High School Diploma or GED required.
College degree and previous casino experience preferred.
Minimum two (2) years of experience in a guest service environment required.

Knowledge,

Skills and Abilities

(KSA)

Must be able to clearly speak, read, and write in the English language.
Intermediate proficiency in Microsoft Office (Word and Excel) preferred.
Must be 21 years of age.
Must be detail oriented with the ability to multi‑task.
Must have the ability to communicate effectively with guests, team members and leadership in both written and verbal form.
Must be a self‑starter with strong problem‑solving ability.
Must carry self in a professional business manner.

Licenses, Certifications and Registrations

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities:
Role does not require a driver’s license or insurance.

Physical Requirements / Working Conditions – Environment

Primary work environment is in a climate‑controlled casino and office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast‑paced, high‑demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a…