Player's Club Ambassador,Guest Services Job Highland area,California USA,Entertainment & Gaming

Under the direction of the Supervisor, Guest Services, the Player’s Club Ambassador is responsible for supporting player’s club membership practices and various administrative duties associated with club membership and Guest Services. The Player’s Club Ambassador supports and compliments all property departments through VIP engagement and contacts. This position requires direct contact with the public while delivering superior guest service in accordance with department and enterprise standards, policies and procedures as created by Yaamava’ Resort & Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Promotes the use of the Club Serrano card to non-members and members on the gaming floor. Supports all department requests for guest assistance with Club Serrano membership. Assists all property departments with guest requests and communications when known high end players are on the casino floor. Enters customer data into casino player tracking systems as well as other software applications accurately and consistently.

Responsible for collecting pertinent customer information, such as email, telephone, and physical address in accordance with the monthly email and telephone quotas set by leadership. Safeguards the confidential nature of guest, department, and enterprise data. Adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the enterprise and to guests.

Responsible for training and re-training team members with department practices, responsibilities, and compliance related operations.

Supports all lost and found daily duties; including but not limited to property record keeping and property retrieval. Assists with guest related administrative, such as online enrollments, Club Serrano application troubleshooting, responding to guest correspondence, processing win/loss requests, copies of W2

Gs, audit and compliance related tasks. Remains current on all property events, promotions, and entertainment to accurately communicate and encourage club card usage and new club card enrollments.

Assists with promotions and special events with set-up, line control, and guest communication.

Researches and resolves guest issues effectively and professionally.

Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

High School diploma or GED is required.
Minimum of three (3) years of experience in customer service is required.
Minimum of three (1) one year of casino experience is preferred.

KNOWLEDGE,

SKILLS AND ABILITIES

(KSA)

Intermediate proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint).
Must have complete knowledge of the club requirements and benefits.
Must be able to communicate effectively with guests, team members and leadership, both verbally and in writing.
Must possess outstanding communication and interpersonal skills.
Ability to multi-task in a fast-paced environment is required.
Must be comfortable working and speaking with the public.
Must have experience working under pressure while meeting deadlines and goals.
Ability to maintain a positive and professional demeanor under stressful situations.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Select One of the Following for Driving Responsibilities

No Driving Responsibilities:
Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS /WORKING CONDITIONS – ENVIRONMENT

Primary work environment is in a climate-controlled casino setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves standing most of the time and may sit stantly operates a computer and other office productivity…

Player's Club Ambassador, Guest Services