Manager, Spa & Pool Services

Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. Excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit.

Responsible of marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. Ensures clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Manages and upholds Spa massage, skincare, & pool areas of Spa Department’s business plan to support enterprise initiatives, enhances guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence. Oversees day-to-day Department operations including product receiving, fulfillment, training/certification requirements, compliance, accounting, vendor selection and management, and strong service center collaboration
• Creates environment that motivates team members to collaborate, learn, perform, and develop their skills. Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes. Identifies and provides feedback on objectives and assesses performance and service excellence. Creates a compliance culture and fosters an environment where team members feel empowered to report potential violations and/or misconduct.
  
  Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member.
• Collaborates and advises on ongoing development and positioning of Spa and Pool services, treatment dispensary/prep area and water sanctuary offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offerings in line with current guest and industry global trends – anticipates and sets future trends.
• Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Director regarding visual, branding and marketing strategies.
• Manages and leads annual budget and forecast. Responsible for Inventory, Revenue and Margin Management related to Spa and Pool services, treatment dispensary/prep and water sanctuary. Leads Spa team in tracking, monitoring and reporting on monthly, quarterly and annual KPI’s to proactively identify efficiency issues and propose solutions.
• Oversees cleanliness, health and safety of all Spa facilities/Spa and Pool services, water sanctuary and dispensary for professional Spa products. Ensures all team members are trained and following proper State and industry health and safety regulations and operating per Department and enterprise policies and procedures. Partners with Compliance Department to develop, review and implement Department policies and procedures as well as Standard Operating Procedures.
• Performs other duties as assigned to support the efficient operation of the department.

Carries out supervisory…