Senior Surveillance Agent

## Senior Surveillance Agent Apply locations:
Highland, CAtime type:
Full time posted on:
Posted Todayjob requisition :
R0017360

Under the direction of the Supervisor, Surveillance Operations, the Senior Surveillance Agent is responsible for overseeing the effective coordination and execution of surveillance activities to support the safety, compliance, and integrity of casino operations. This role fosters a secure environment by ensuring operational awareness, mentoring team members, and maintaining confidentiality in all aspects of surveillance operations.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** 1.  Provides oversight and direction to ensure tasks within the surveillance monitor room are effectively distributed, prioritized, and managed by the surveillance agents. Exercises independent judgment in analyzing recorded and live surveillance video to identify suspicious activity and potential discrepancies related to gaming activities that may impact the integrity of operations. Assumes leadership role of the monitor room in the absence of Surveillance Leadership, making critical decisions and problem resolution to support the safety and security of YRC.
2.  Maintains comprehensive knowledge of all table games and applies advanced mathematical skills to support the verification of payouts, reimbursements, and reconciliations. Utilizes subject matter expertise to identify and address potential risks to operational integrity. Provides training and mentorship to new and existing Surveillance personnel through structured learning sessions, presentations, knowledge evaluations, and strategic input to Surveillance Management.  
3.  Manages high-volume communication channels, including telephone and radio, while accurately capturing and logging critical information using surveillance software in a dynamic and fluid environment. Exercises sound judgment in conducting observations, preparing and reviewing detailed reports, and compiling player analyses aligned with established thresholds and evaluation criteria. Maintains strict confidentiality while supporting departmental objectives through data-driven assessments and documentation.  
4.  Collaborate with casino operations and leadership to gather essential information for investigations involving criminal activity, regulatory compliance, and safety-related incidents; monitor restricted areas to prevent unauthorized access using discretion and sound judgment; and prepare and disseminate timely, accurate, and contextual notifications to organizational leadership regarding significant events, demonstrating independent judgment and strategic thinking throughout.
5.  Oversees and assigns Surveillance Agents to conduct casino department audits through the use of cameras and applicable databases to ensure regulatory compliance and or internal controls related to various financial transactions, morning audit drops, count room procedures, table games operations, food and beverage health and safety standards.  
6.  Ensures Surveillance Agents have a thorough understanding of San Manuel Tribal Gaming Commission internal controls, policies, and procedures applicable to the gaming facility, Federal and State regulations, Minimum Internal Control Standards (MICS), as well as U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Reports pertaining to Casino activities, through continuous training and development.  
7.  Performs other duties as assigned to support the efficient operation of the department.
** EDUCATION, EXPERIENCE AND QUALIFICATIONS
*** A Bachelor’s degree in criminal justice, accounting, law, psychology or related field required.
* Minimum one (1) year of experience in surveillance, security, or relevant casino experience required.
* Minimum one (1) year in a leadership capacity involving the planning, organizing, coaching, mentoring, development, and/or oversight of personnel and their responsibilities preferred.
* Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
** KNOWLEDGE,

SKILLS AND ABILITIES

(KSA)
*** Must possess intermediate proficiency in Microsoft Office Suite…