Licensed Bus Operator

Under the direction of the Supervisor, Transportation, the Licensed Bus Operator provides best-in-class safe, professional, and efficient transportation service to internal and external guests aboard passenger buses. Delivers exceptional quality service in alignment with brand standards/expectations for all guests- requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes by creating a positive and productive working environment for patrons and employees.

Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

• Is responsible for operating passenger vehicles abiding by all federal and state passenger carrier regulations. Expertly operates vehicles with extreme care and attention to detail ensuring safe passenger transportation. Exhibits exceptional display of enthusiasm for service and desire to deliver passengers to and from assigned destinations based on specific time schedules. Consistently maintains traffic and weather condition awareness to avoid seen and unseen road hazards.
  
  Responsible for identifying any in-operation mechanical malfunctions to ensure the safe transportation of guests. Operates ADA-accessible lift when needed. Professionally relays operational updates via radio communication, including but not limited to road hazards, unsafe traffic and environment conditions, location, load status, and estimated arrival and departure times.
• Strictly adheres to all Federal Department of Transportation and California State rules and regulations that govern passenger carriers. Exercises maximum regard for all transported guests safety and welfare during vehicle operation. Completes federally mandated pre-and post-trip inspections to ensure vehicle compliance established by the Department of Transportation. Up to date with the ever-changing vehicle out-of-service criteria, set forth by North American Standard Out-Of-Service Criteria.
  
  Reports any condition of concern to leadership regarding vehicle issues/defects that may affect driver and passenger/guest safety. In the event of an accident, Drivers are responsible for safely removing passengers onboard the bus. Abides by all rules and regulations stated in California commercial driver handbook. Responsible for reporting all accidents, vehicle damage, and passenger safety situations and concerns to appropriate parties.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.
• Maintains a neat and clean working environment by sweeping out vehicles, cleaning up spills, disposing of trash, and cleaning windows/mirrors for visibility.
• Performs other duties as assigned to support the efficient operation of the department.

• High School Diploma or GED required.
• Minimum three (3) years of commercial driving experience required.
• Minimum five (5) years equivalent combination of route delivery driver, including but not limited to, postal driving, medical transport, and delivery of goods and services required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Must be 21 years of age or older.

• School pupil activity bus (SPAB) certificate preferred.
• Advanced vehicle operations knowledge and intermediate maintenance experience preferred.

• At…