Membership Services Assistant

The Highland Park Public Library is looking to add a Membership Services Assistant to its staff. Reporting to the Membership Services Manager, this role will serve as one of the first points of contact at the library, helping patrons sign up for library cards and checking out materials. A successful candidate is a detail-oriented individual with strong organizational skills, who can collaborate well with others and provide excellent customer service.

• Demonstrate and instruct patrons in the use of circulation hardware and software
• Perform data entry and maintain ILS user accounts, renewing accounts and issuing library cards
• Provide in‑Library reception and respond to patron queries in‑person, by phone, or by email
• Maintain inventory by assessing for missing pieces and damage, and checking materials in and out
• Collect payments and enforce circulation policies
• Maintain confidentiality of member account information
• Sort, organize, and shelve, and shelf‑read materials
• Participate in outreach events

• High school diploma or equivalent
• Independent judgment, problem‑solving and conflict‑resolution skills
• Organizational skills and strong attention to detail
• Ability to operate computers and general office equipment
• Knowledge of alphabetical and decimal numeric filing rules
• Ability to provide clear verbal and written communication
• Moderate walking, standing, pushing, carrying, and lifting up to 40 lbs
• Public service experience a plus
• Spanish language skills a plus

Part‑time (16 hours per week). This is a year‑round position that works the following schedule:

• Tuesdays and Thursdays 5 pm–9 pm
• Fridays 2 pm–6 pm
• Sundays 1 pm–5 pm

$16.01 – $20.01 per hour. The pay range is based on a consideration of neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, and seniority.