Field Service Technician; Springfield, Bloomington, Peoria

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Note: Candidates must be based within the Central Illinois Territory (Springfield, Bloomington, Peoria) and able to commute to Sumner One’s St. Louis office for training. All travel accommodations are covered during training.

Field Service Technician

Sumner One is seeking a Field Service Technician to support customers within a defined Central Illinois territory. In this role, you will provide remote and on-site service and network connectivity support for Canon, Konica Minolta, Kyocera, HP, and Lexmark digital imaging systems, including copiers, printers, MFDs, and production devices.

Responsibilities

• Service and support Canon, Konica Minolta, Kyocera, HP, and Lexmark equipment
• Diagnose mechanical, electrical, and connectivity issues
• Perform preventative maintenance and scheduled service
• Install and configure new equipment
• Maintain organized car stock and accurate service documentation
• Partner with dispatch and internal teams to ensure customer satisfaction
• Average 4-6 scheduled service calls per day within your assigned territory

Qualifications

• Experience in field service or office equipment repair is preferred, but we always welcome the opportunity to train mechanically inclined candidates too!
• Strong mechanical and technical aptitude
• Networking and troubleshooting experience preferred
• Commitment to customer service
• Desire to learn and grow professionally

Training & Development

• We are an Authorized Training Partner. All technicians complete a structured, paid training program tailored to their experience level, with ongoing manufacturer certifications and advancement opportunities available throughout your career.
• To support your success in the field, we provide a company vehicle and gas card, laptop, smartphone, complete tool set, and uniforms.

Why Sumner One?

• Work-Life Balance:
  As a family-owned company, we truly value work-life balance and make it a priority for all our employees
• Career Growth:
  We’re committed to your growth, offering numerous opportunities for career advancement and professional development
• Benefits:
  Comprehensive benefits package available day 1 (medical, dental, vision, life & disability, paid holidays)
• 401(k) & Profit Sharing:
  Benefit from our 401(k) plan and profit-sharing opportunities to secure your financial future
• Make an Impact:
  Make a real impact as a member of our Culture Committee, contributing to a workplace that prioritizes empowerment and collaboration

Requirements

• Authorized to work in the U.S.
• Valid driver's license with clean driving record
• Ability to lift and move items up to 50 lbs regularly
• Ability to pass pre-employment screenings

Sumner One is proud to be an Equal Opportunity Employer