Manager, ERP Systems

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including: first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Manager, ERP Systems

General Statement of Job

Responsible for end-to-end management and operations of the Enterprise Resource Planning (ERP) and Student Information Systems (SIS) platforms, including coordinating, monitoring, controlling and communicating all relevant activities to appropriate stakeholders.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Serves as people manager for a team of analysts and developers.

• Oversees production operations of ERP and SIS applications (among others), including maintenance, configuration, monitoring and incident response.

• Serves as Incident Manager for related applications during production incidents and outages.

• Interfaces with external vendor partners responsible for delivering the final software product and systems integration consulting services necessary for the successful implementation.

• Coordinates projects and activities related to their platforms, including but not limited to, business requirements gathering, testing and implementation of various modules of the selected platform.

• Acts as the business relationship manager for the various internal organizational groups and representing the systems to all appropriate stakeholders.

• Establishes work plans and staffing for project activities, iterations or phases, and arranging for recruitment or assignment of direct reports as needed.

• Provides leadership, motivation, and career development to team members throughout the year and conferring with staff to outline work plans.

• Acts as the primary liaison between external partners and internal stakeholders.

• Works with project managers, overseeing the closing of all related projects including access removal, test environment decommissioning, documentation and "lessons learned".

• Manages the daily workload of staff under their purview in accordance with established target metrics and provides relevant input to the Director of the area to assist with refining service-related operations and metrics (process changes, SL refinements, etc.)

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Supervisory principles, practices, and methods.

• Strong knowledge of project & program management methodologies, processes and procedures.

• Knowledge and understanding of the key areas that typically fall under the purview of a major ERP system including finance and HR.

• Knowledge and understanding of Student Information Systems (SIS).

• Sound understanding of IT concepts including, but not limited to, System Development Life Cycle (SDLC), IT Service Management, IT Incident and Problem Management, iterative development/delivery, systems integration, data cleansing, data migration, verification and validation.

• Knowledge of instructional resource technology and terminology along with knowledge of higher-education practices, policies and procedures.

• Budget & resource planning knowledge and experience.

• Experience with risk identification, risk mitigation/contingency planning, tracking and escalation/resolution.

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Maintaining an…