Retail Team Lead

Job Information

• Job Title: Retail Team Lead
• Employment Type:Full-Time
• Pay Range:$16.50-$17.50

America's Antique Mall is hiring an energetic, dependable, and customer-focused Retail Team Lead to join our Highland team.

America's Antique Mall is a unique retail marketplace featuring hundreds of independent vendors and small-business owners. We are committed to excellent customer service and a positive, team-oriented work environment.

The Retail Team Lead supports store management with daily operations and provides direction to employees during assigned shifts. This hands-on role includes assisting shoppers and vendors, operating the register, maintaining store standards, and helping open and close the store.

Responsibilities

• Provide professional service to shoppers and vendors
• Support daily store operations and assigned employees
• Open and close the store according to established procedures
• Operate the point-of-sale system and follow cash-handling procedures
• Help train new employees on basic store procedures
• Maintain a clean, organized, and welcoming store
• Assist with shopper and vendor questions
• Help resolve routine shopper concerns
• Lead by example and promote a positive team environment

Qualifications

• High school diploma, GED, or equivalent required
• At least one year of leadership, supervisory, or key-holder experience required
• Two or more years of retail, customer-service, hospitality, or related experience preferred
• Strong communication, organization, and customer-service skills
• Dependable, professional, and able to take initiative
• Basic computer and point-of-sale skills
• Ability to work days, evenings, weekends, and certain holidays
• Ability to remain active for extended periods and lift up to 30 pounds, with or without reasonable accommodation

America's Antique Mall is an equal opportunity employer.