Service Advisor

• Initiate automotive services and repairs by ascertaining performance problems and services requested.
• Troubleshoots vehicle problems and services by listening to the customer’s description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

• Automotive dealership Service Advisor experience required
• Must possess and maintain a valid driver’s license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Demonstrates expertise in automotive service advising, including troubleshooting vehicle issues, preparing repair orders, and maintaining customer relationships. Proficient in obtaining customer approvals and managing service expectations effectively.

• Automotive Dealership Service Advisor Experience
• Troubleshooting Vehicle Problems
• Preparing Repair Orders
• Valid Driver’s License Acceptable Motor Vehicle Record (MVR)

• Customer Rapport
• Communication Skills

• Automotive Services
• Vehicle Maintenance Records
• Service Schedules
• Estimates
• Towing Arrangements
• Temporary Transportation