Client Service Representative VCA Mountainview

Essential Functions

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Liaison between client and medical team
• Scheduling and confirming appointments
• Placing outbound calls for follow‑ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Screening emergency patients and incoming specialty patients
• Managing medical records, charts, reports and correspondence
• Unlimited growth and promotions potential!

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Pay Range: $16-$17 an hour based on experience

Job posting will close on July 31, 2026

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at