Club Manager
Job in
Highlands Ranch, Douglas County, Colorado, USA
Listed on 2026-08-03
Listing for:
Planet Fitness
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Event Management & Planning
Job Description & How to Apply Below
Job Details
Job Location:
Highlands Ranch HLR - Highlands Ranch, CO 80126
Position Type:
Full Time
Salary Range: $24.89 - $24.89 Hourly
Job Category:
Management
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities- Recruit, hire, train, schedule and supervise staff.
- Member service oversight making sure all staff is providing a great customer experience at all times.
- Very involved in all front desk related tasks
- Great/meet potential members and provide gym tour
- Facilitate member service issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
- Process weekly employee payroll
- Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
- Authorizes expenditures and makes bank deposits daily
- Prepare all new hire forms and send to appropriate regional manager
- Backup support for any employee who is out due to illness, etc.
- Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- High school diploma
- Prior supervisory experience
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift up to 50 lbs less than 30% of the time
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