Optician

Highlands Ranch, Colorado, USA – Full‑time

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right‑size frames that meet their needs and lifestyle and dispense lenses with the correct prescription and measurements. Opticians are at the heart of our business, and their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient, providing a complete understanding of our customized recommendations for products and services.
• Develops own clientele by providing outstanding service and obtaining referrals.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updates patients on the status of their order, resolves order issues that arise, and escalates any issues with the Store Manager as necessary.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens type, and lens treatments, including tints and coatings, based on specific patient needs and facial measurements.
• Educates patients on proper eyeglass and contact lens care.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrist and ophthalmologist.
• Creates work orders for lab technicians, specifying information on lenses needed.
• Follows up on all pending orders, verifies all orders are within time guidelines, and informs patients of status if delays occur. Notifies patient when orders arrive from lab or manufacturer.
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort; performs eyewear adjustments and repairs using various tools.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Regularly communicates with technicians and/or store managers, providing additional patient information or asking for order status.
• Inspects the final product to ensure there are no flaws; cleans and polishes lenses using cloths and solvents.
• Cleans and organizes frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
• Restocks retail boards with new merchandise.
• Understands product issues, analyzes problems, and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions.
• Collaborates with technicians, front desk associates, managers, and optometrists.
• Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses.
• Performs other duties as needed and as assigned by manager.

• High School Diploma.
• Minimum of one year of experience working as an optician preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills, pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand‑eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day.

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.