Site Reliability Engineer, SSIS​/ETL

Staff Site Reliability Engineer, SSIS/ETL

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. We are dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you will have the opportunity to create impact at scale—tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters to you, to your community and to the world.

The CMDB Site Reliability Engineer will develop on the Service Now platform CMDB, ITOM Discovery and other CMDB related components as part of a Scrum-based Agile framework to advance and maintain Visa's CMDB functionality. Responsibilities include story implementation, data management (CI and Platform), and operational support (Incidents and Requests).

• Work with internal customers to resolve issues using the Service Now Incident management process and ticketing system.
• Expand and enhance knowledge of the Service Now Platform, developing table/attribute level security controls, Business Rules, Flow Designer, Workflows, Client Scripts, UI Policies and UI Actions for Catalogs, Scoped Apps or other platform activities.
• Design, develop, and maintain ETL solutions using Microsoft SSIS to support data warehousing and business intelligence initiatives.
• Ingest, transform, and load data from relational databases, flat files (CSV, TXT), REST APIs, and ODBC connections.
• Write and optimize complex SQL queries, stored procedures, triggers, and scripts for data extraction and transformation.
• Ensure data quality, integrity, and security throughout the ETL process.
• Collaborate with stakeholders, analysts, and business users to understand requirements and deliver robust data pipelines.
• Apply data governance, security, and compliance standards to all processes.
• Work with Service Now ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.
• Educate end users on how to be more effective and efficient working on the platform through informal meetings, brown bags or scheduled calls.
• Develop technical requirements, documentation and technical diagrams.
• Perform data profiling, root cause analysis, data validation and reconciliation processes.
• Review stories and requirements to develop new capabilities as part of monthly Sprints and Releases.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least February 13, 2026.

• 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Direct work experience troubleshooting issues on the Service Now platform with Catalog requests, data imports, or other business-related logic.
• Effective writing skills with the ability to document application configurations, system design, architecture, and simple run books.
• Good communication skills to work effectively with team members, support personnel, management and customers in geographically dispersed locations; ability to work as part of a team as well as independently with minimum guidance.
• Ideal candidate would have completed their Service Now Certified System Administrator.
• Familiarity with source control and deployment processes for SSIS projects.
• Experience with data profiling, data quality assessment, and cleansing techniques.
• 8+ years of hands‑on Service Now development and CMDB experience, ETL solutions using Microsoft SSIS.
• Strong proficiency in SQL (T‑SQL) for data manipulation, querying, and optimization.
• Experience ingesting data from ODBC data sources and processing data from flat files (CSV, TXT, etc.).
• Experience integrating data from REST APIs (JSON, XML) using SSIS or related tools.
• Proficient in data modeling (relational and dimensional) and data warehousing best practices.
• Knowledge of data governance, privacy, and security practices.
• Familiarity with job scheduling, automation tools, and workflow orchestration.
• Experience with metadata management and data lineage tracking.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified…