Senior Data Center Facilities Engineer; Night Shift

Overview

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Data Center Critical Infrastructure Operations designs, operates, and maintains highly reliable data center infrastructure to support Visa's global processing needs, with a focus on maximum availability, operational excellence, and cost efficiency.

Routine Equipment Maintenance

• Collaborate with vendors to support preventive maintenance activities, including tasks such as equipment testing, cleaning, and inspection.
• Ensure that preventive maintenance tasks are executed according to established schedules and guidelines to minimize downtime and extend equipment lifespan.

Monitoring and Alert Response

• Monitor data center environmental conditions and infrastructure health - including temperature, humidity, power, and equipment status - using monitoring tools, dashboards, and daily site walkthroughs.
• Respond promptly to alarms and alerts by following established procedures to investigate, remediate, or escalate issues as needed.
• Collaborate closely with senior engineers and technicians to troubleshoot and resolve incidents, assist with root cause analysis, and document findings and resolutions.
• Provide operational support during critical incidents and participate in on-call rotations to ensure 24/7 coverage.

Inventory Management and Documentation

• Assist in managing inventory levels, tracking stock levels, and initiating procurement of replacement parts or equipment when required.
• Contribute to the maintenance of comprehensive documentation on equipment configurations for future reference.

Adherence to Compliance and Safety

• Strictly adhere to established data center procedures and guidelines to maintain compliance with industry standards, security protocols, and safety regulations.
• Promote a safety-conscious culture, emphasizing proper equipment handling and safety procedures within the data center.

Incident Response

• Document incidents comprehensively, analyzing root causes and implementing measures to prevent future occurrences.
• Communicate effectively with stakeholders during and after incidents to provide updates and assurance.

On-site requirement

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Work Schedule

This role is a Night shift work schedule from 7:00PM - 7:00AM.

Basic Qualifications:

• 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience. Master's graduates must have 2+ years of relevant work experience to qualify.

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• High school diploma or equivalent technical certifications or coursework related to data center operations are a plus
• Relevant industry experience with mechanical, electrical systems, and controls, etc. Ability to quickly learn such systems, utilizing operations manuals and similar documentation.
• Vast knowledge in SAML, LDAP, APIs, SNMP, BMS, & IP Networks
• Worked with ITIL, key controls, and SNOW CMDB
• Key components of Foreseer
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to become proficient in other software
• Demonstrated desire to continuously learn
• Must be detail oriented with the ability to maintain a strong focus on attention to detail
• Demonstrate excellent written and verbal communication skills
• Developed problem-solving and analytical abilities
• Self-motivated and possess the ability to motivate others
• Ability to maintain a professional attitude and work well under pressure
• US Night Shift S-S

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard…