Product Management Analyst

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

This Product Analyst will be a member of the Value-Added Services division and will be responsible for the continued product development and commercialization of the Visa Data Manager (VDM) products.

VDM provides Visa clients access to a best-in-class data warehouse, business analytics, and reporting information related to client payment transactions and cardholder spending habits. The team is responsible for maintaining, enhancing, and developing new products and services that leverage data and automated communications, including the strategic Open Analytics initiative aimed at expanding data accessibility and client self-service capabilities.

This role will contribute to developing the VDM product roadmap and priorities, working with technical partners to establish and groom business requirements and delivery schedules. This person will also work closely with regional product partners, sales teams, and key internal stakeholders across teams and functions.

• AI-Assisted Product Development:
  Leverage AI tools including Claude to accelerate the development of business requirements, working backwards documents, product specifications, and go-to-market materials.
• Product Priorities and
  
  Roadmap:
  
  Establish and communicate VDM product priorities and roadmap, including development of a roadmap to enable greater client self-service capabilities within the platform.
• AI Conversationalist Development:
  Partner with VDM data engineering teams to support the development and delivery of the AI Conversationalist, a natural language query capability that enables clients to access and explore their portfolio data through conversational interactions.
• Product User Acceptance:
  Perform UAT testing on newly released functionality.
• Operational Excellence:
  Coordinate cross-functional groups within Visa, including Implementations and Support, to ensure timely management of issues, operational excellence, and accurate reporting data.
• Client Implementation Support:
  Partner with implementation teams to onboard new clients to VDM, ensuring a smooth and efficient setup experience and driving time to value.
• Client Onboarding and Enablement:
  Develop and maintain user onboarding materials and processes that help clients quickly adopt and maximize the value of the VDM platform.
• Go-To-Market
  
  Activities:
  
  Contribute to the development of go-to-market materials for new functionality and new product launches, including sales overview presentations and materials used in client-facing meetings.
• Sales Support:
  Provide product expertise and analytical support during client sales conversations, helping to articulate the value of VDM and the Open Analytics strategy to prospective and existing clients.
• Client
  
  Activities:
  
  Provide analytical insight and assist clients with the execution of their reporting utilizing the VDM tool.
• Customer Service Liaison:
  Serve as the primary product liaison with customer service teams on data-related client questions, ensuring issues are resolved accurately and efficiently.
• Reporting:
  Create and maintain product performance reporting and statistics including global and performance dashboards, end-user engagement metrics, feature usage dashboards, KPIs, and OKRs.

Visa requires at least 3 days in office, expectations of these days will be…