GM Coach; Non-Complex - WM

Position Summary

Position Summary...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Tour to Teach communicates and collaborates with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as community outreach programs. Ensures customer needs, complaints and issues are successfully resolved by developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow and operational processes, developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring associates, assigning duties, setting clear expectations, providing associate recognition and promoting a belonging mindset in the workplace. Supports recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction on applying these in executing business processes and practices. Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.

Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments. Acts with integrity by maintaining the highest standards of ethics, compliance and accountability, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around, eliminating waste and participating in local giving. Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where and when customers shop, and applying the EDLP and EDLC business models to all plans.

Makes decisions based on data insights and analysis, balances short- and long-term priorities, and considers our customers, associates, shareholders, suppliers and communities when making plans. Strives for excellence by displaying curiosity, learning, taking calculated risks, demonstrating resilience and encouraging learning from mistakes, and drives continuous improvements and adopts and encourages the use of new technologies and skills while supporting others through change.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental…