Membership Sales & Guest Experience Manager

Membership Sales & Guest Experience Lead Scissors & Scotch is a barbershop and bar. It’s upscale but not uptight. S&S caters to clients from all walks of life looking for an amazing haircut plus that “Cheers” experience where everyone knows their name.

This isn’t your typical front desk job, and it isn’t your typical lead role either. As Lounge Lead, you’re the operational and cultural leader of the lounge. You’ll set the tone for every guest’s experience, coach the lounge team, run the bar, and drive the business through membership sales, relationship building and outstanding hospitality. You lead by example: strong personal sales, a spotless lounge, and a team that wins together.

These are the requirements for this position:

You’re a good person

We live by our Core Principles. The first one is Do The Right Thing. It’s simple but it weeds out jerks. We don’t want jerks and neither should you. If you’re a jerk, don’t apply.

You LOVE meeting, talking to, and connecting with people

Your whole day is about people. The more you make clients feel special, have awesome interactions with them, make them laugh… the better you and your team will do.

You enjoy sales, especially when the sale saves the client money and truly makes sense

We are membership based and we are proud of it. Our membership is a phenomenal deal. Part of your job is explaining that to people consistently, and coaching your team to do the same.

You can lead a team

You’ll train, coach, and hold the lounge team accountable on membership conversations, prebooking, and hospitality. You set the standard, and people follow your example.

You can work a computer better than your parents

We have a POS system (Revel). We book appointments. We sell stuff. We track inventory. If opening the browser requires you to ask for help, this isn’t a great fit.

You can run the barYou’ll keep the lounge and bar clean and inviting, order supplies weekly, manage bar inventory, and make sure liquor laws are followed, including  and responsible service. You don’t need bar experience but you do need to be organized. We can teach you the rest!

You want to work in an upscale environment

This is not the place to wear pajama bottoms to work. We deal with successful and awesome clients. Our team is also successful and awesome. There is no room for sloppiness, laziness, or showing up to work in last night’s dirty clothes.

You want to grow personally

Not every person at Scissors & Scotch is going to be with the company for life. However, our goal is to give you meaningful training, expose you to incredible people, and help you leave far more skilled and marketable for wherever life takes you. That said, if you want to stay forever… we’d love that too!

You like winning

This is not a job mindlessly cutting chicken in the back of a restaurant. Our belief is that only successful businesses can provide meaningful growth opportunities for their people. As a result, we set goals, celebrate wins, and enjoy working towards something. No airpods, no hiding in the back of house.

What You’ll Own as Lounge Lead Driving membership sales and prebooking through confident, knowledgeable client conversations, and coaching your team to do the same Delivering a professional, welcoming experience for every guest from arrival through departure

Keeping the lounge and bar clean, stocked, and inviting: weekly supply orders, bar inventory, and monthly physical counts

Ensuring liquor compliance and responsible service

Monitoring lounge performance metrics and reporting to leadership

Planning lounge events and activations (at least two per month)
Completing daily checklists, nightly bank deposits, and required reporting

Leading by example and upholding the S&S culture in everything you do Ideal Experience Experience in one or more of the following is preferred:

Membership sales

Team lead or supervisory experience

Boutique fitness (Orange theory, Club Pilates, Stretch Lab, Perspire etc.)Amazing Lash, European Wax Center, Massage Envy, tanning salons, or similar membership-based businesses

Luxury hospitality or concierge

Bartending or bar management

Retail sales

Customer service

Benefits

Competitive pay Flexible scheduling

Paid Time Off Health, Dental & Vision Benefits Career advancement opportunities

Closed on major holidays

Pay $22.50 hour Monthly performance bonuses up to $300-700 per month based on shop membership conversion

Performance-based pay increases every 6 months

Schedule note:
This is a full-time, 40-hour role including peak hours and at least one weekend day.
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