Patient Services Associate – Internal Medicine

• Coordinate and provide patient support services, including answering phones, directing calls, greeting patients and visitors, maintaining medical records, assisting with scheduling, performing office functions, and handling patient payments.
• Greet, register, and check in patients; update demographics and insurance coverage in the computer system.
• Answer patient calls, take and relay messages or scripted care directions, respond to inquiries, and communicate with referring physician offices.
• Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination.
• Document patient-support activities accurately.
• Monitor patient wait times and notify nurses, leads, or managers about excessive waits.
• Open and route mail; distribute correspondence, reports, and office supplies; mail form letters.
• Track and record patient information or program data.
• Request and handle referrals and medical records from referring offices.
• Schedule appointments when directed.
• Maintain the cash drawer, reconcile daily cash, prepare bank deposits, and complete deposit paperwork where assigned.
• Contact insurance companies to obtain registration or procedural pre-certifications as assigned.
• Use job-related software and systems.
• Travel to other clinical facilities may be required to accommodate staffing levels.
• Perform other duties or special projects as assigned.

• High school diploma or equivalent
• One year of customer service experience
• Problem-solving skills
• Ability to manage multiple priorities
• Ability to convey information in writing and verbally
• High interpersonal skills for handling sensitive and confidential situations
• Exceptional customer service skills
• Ability to use job-related software and systems
• Ability to travel to other clinical facilities when required

Demonstrates strong patient support capabilities, including effective communication, scheduling, and record management. Proficient in handling sensitive information and providing exceptional customer service in a clinical environment.

• Patient Support Services
• Customer Service Experience
• Problem-Solving Skills
• Job-Related Software Proficiency
• Interpersonal Skills

• Medical Record Management
• Appointment Scheduling
• Co-Pay Collection
• Data Tracking
• Referral Handling

• Exceptional Customer Service
• Ability to Manage Multiple Priorities
• Effective Verbal Communication
• Written Communication Skills

• High School Diploma or Equivalent

• Patient Registration
• Insurance Verification
• Clinical Facility Operations

• Computer System
• Job-Related Software