Service Coordinator

Description

Gutridge is a leading construction and service company offering Plumbing, HVAC, Fire Protection, and Electrical services to customers in the greater Central Ohio marketplace. As a Service Coordinator, your role will be to provide an excellent customer experience, maintain outstanding customer service, and perform administrative functions. We are looking for employee’s that offer a positive attitude to support our culture, an innovative thinker to help better our processes, and a professional that will interact with customers in a positive manner.

• Answers and directs all incoming calls.
• Assisting with billing/invoicing duties as needed.
• Schedules and dispatches Service Technicians to meet customer schedules while managing ever-changing priorities and appointment requests.
• Works with Service Technicians to schedule follow-up appointments when needed.
• Coordinates and schedules inspections with customers.
• Assist other staff, as needed.
• Strong verbal and written communication skills are vital for the successful candidate.
• The highest standards in accuracy and efficiency with all activities is critical to success on this position.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Ability to effectively convey information both verbally and in written correspondence.
• Ability to adjust actions in relation to customer and vendor needs.
• Must possess a proven record of strong organizational skills and be very detail oriented.

• FREE Health Insurance (higher plans available at tiered cost).
• FREE Dental & Vision Insurance for Employee.
• Generous 401(k) match.
• Life, Disability & Accident Insurance.
• Paid Time Off.
• Paid Holidays.

Requirements

• Customer service experience is considered a plus.
• Intermediate level computer skills with MS Office required (Excel, Word, Outlook).
• Prior experience with accounting software is preferred.