Service Advisor

CSM Kenworth in Columbus is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities:

* Create a positive initial contact with service customers

* Ensure that all service phone calls are handled professionally and expediently

* Work closely with shop foremen to schedule service repairs

* Perform additional duties as required by the Service Manager

* Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

* Open work orders

* Discuss service issues with customer and create an accurate description of customer's service problems and requests

* Determine method of payment and explain payment requirements to customer before work commences

* Maintain communication with customer as necessary during the repair process

* Maintain complete knowledge of OEM and vendor warranties

* Closes repair orders