Call Center Representative

• Location 4700 Northwest Parkway,Suite 210,Hilliard, OH, 43026,United States
• Base Pay $19.00 - $20.00 / Hour
• Other Compensation Bonus Potential
• Job Category Call Center, Customer Service
• Employee Type Full-Time
• Manage Others No

• Phone

Join our team as a Call Center Representative!

Are you a customer service rock-star who thrives on building lasting relationships? Eco is looking for a passionate Call Center Representative to join our growing team. This role is more than just answering calls; it’s about being the welcoming voice of our company, scheduling service appointments, and ensuring every customer feels heard and appreciated. If you bring a positive attitude and a drive to deliver 7-star service, we’d love to have you on our team!

Shift

• Monday-Friday 12pm-9pm - $20/hr
• Monday-Friday 8am-5pm - $19/hr

What You'll Do

• Be the welcoming voice of Eco by serving as the first point of contact for every client. Schedule service appointments with accuracy and care, while creating meaningful, long-lasting relationships built on trust and exceptional service.
• Handle client information with precision while entering data accurately, managing communication through phone, chat, and email, and ensuring every interaction reflects your commitment to quality and consistency.
• Maintain detailed and organized records of all customer interactions.
• Collaborate with team members to meet daily and weekly performance goals.
• Take full ownership of the customer journey by following up on appointments, responding to client feedback and reviews, and proactively ensuring each customer’s satisfaction from beginning to end.
• Thrive in a supportive team environment where your ideas are encouraged and your contributions make a real impact.

What You’ll Bring

• 1+ years of experience in a call center or customer service environment.
• Exceptional verbal and written communication, able to clearly and professionally convey information across phone, chat, and email.
• Strong ability to accurately enter and manage client information, track appointments, and follow up on tasks with precision.
• Comfortable navigating CRM systems, scheduling software, and digital communication tools to streamline workflow and enhance the customer experience.
• Comfortable using CRM software and scheduling tools.
• Friendly, approachable, and adaptable, with a strong commitment to representing Eco’s values in every client interaction.

Why is this your next career move?

• Impact and Influence:
  You'll be the crucial first point of contact, directly shaping our customer relationships and contributing to Eco's success through every booked appointment and positive interaction.
• A Clear Path to Advancement:
  This role is your gateway to understanding our entire operation, with opportunities to grow your skills and advance into other positions within Eco as we continue to grow.
• Professional Development:
  You'll gain valuable experience in customer relationship management and learn key communication and problem-solving skills that will serve as a strong foundation for your career.
• Team-Driven Environment:
  Join a dynamic team where your ideas are valued, you are empowered to improve processes, and your collaborative spirit is essential to our collective success.

Offers are contingent upon passing a pre-employment background check and drug screening