Customer Service Representative

Customer Service Representative – Pet Palace Hillard

Join our team as a Customer Service Representative at Pet Palace Hillard. You’ll be the friendly face that greets pet parents and their furry VIPs, handles phone inquiries, tours clients through the facility, and ensures a safe and welcoming environment.

• Telehealth
• 401k
• Pet Insurance
• Pay starts at $12–$15.00/hour DOE + tips
• Access your earned wages anytime with Daily Pay

General Manager

You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes. Must be able to lift 40 lbs. Availability on evenings, weekends, and holidays required.

• Welcoming pet parents and their furry VIPs
• Answering phones with a smile and multi‑tasking like a pro
• Touring new clients through the facility and selling services that keep tails wagging
• Ensuring up‑to‑date vaccinations are on file
• Managing check‑ins and check‑outs with efficiency and a personal touch
• Handling cash, cards, and balancing the end‑of‑day cash drawer
• Responding to complaints with patience and professionalism
• Escorting pet guests to and from their enclosures with concierge care
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
• Jumping in to support other team members whenever needed
• Other duties as assigned

• You’re a people‑person and a pet‑person
• Previous experience in customer service or retail
• Solid communication chops—phone, in‑person, email
• Comfortable with multi‑line phones and computer systems
• Calm under pressure and professional even when the dog is barking
• Problem‑solving skills like a lab chasing a tennis ball
• High school diploma or equivalent required
• 2+ years of customer service experience preferred
• Weekend availability required

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants.

In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we’re all about creating a workplace that’s bursting with diversity and inclusivity. We don’t play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics.

Our hiring decisions are solely based on what you can bring to the team. So, we’re throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion.