Customer Support Representative

Customer Support Agent

Help participants navigate a brand-new CMS program designed to make prescription costs more manageable. Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new program!

Fully compliant program support, ledger-based accounting to track participant activity, seamless system integrations, omnichannel participant support, easy opt-in/opt-out enrollment. And you get to be the friendly voice that makes it all make sense.

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:

• Elections and enrollment
• Payment processing questions
• General prescription payment plan support
• Online account assistance
• Updating member information

We're looking for someone who is friendly, confident, and professional on the phone, goal-driven and detail-oriented, comfortable multitasking, able to follow client and company guidelines precisely. Familiarity with HIPAA is a plus, and bilingual candidates are strongly encouraged to apply.

We love candidates with backgrounds in contact centers, healthcare, hospitality, retail, and food service. If you've ever handled customers under pressure — you're already ahead!

Preferred qualifications include typing at least 20 WPM, clear and confident communication, the ability to think on your feet and stay calm under pressure, bringing positive energy and a problem-solving mindset, flexibility to work evenings and weekends as scheduled.

Clear communication and accurate account notes, proper caller verification before discussing details, a helpful, patient, and solutions-focused approach, consistent adherence to HIPAA and call standards.

You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience — all while sharpening your customer service skills.