Inbound Customer Care Agent

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hilliard, OH, US

As an
Inbound Customer Care Agent
, you’ll be the friendly voice that helps health care providers — from hospitals to dental offices — with their payment and account questions.
Every day, you’ll:

Answer inbound calls with professionalism and positivity

Assist with payment inquiries, transaction details, and updates

Help users with website support (like password resets and navigation)

Ensure all customer information is accurate

Keep things friendly, helpful, and efficient — even on the 60–70 calls you’ll rock through daily!

We’re looking for someone who’s:

At least 18 with a HS diploma or GED

Tech-savvy and comfortable using Microsoft Office

Able to type 25+ words per minute

A great communicator — both on the phone and in writing

Patient, empathetic, and upbeat (we love great attitudes!)

Reliable, organized, and ready to grow with us
(Knowledge of HIPAA is a plus, but not required — we’ll train you!)

Training

Schedule:


Monday–Friday | 9:00 a.m. – 5:30 p.m. EST

Regular

Work Schedule:


Monday–Friday | Operating hours are 8:00 a.m. – 7:00 p.m. EST (No weekends!)
8-hour shifts scheduled within these hours

Schedule Flexibility

Required:


Candidates must have the flexibility to work any assigned 8-hour shift during our operating hours, including evening shifts ending as late as 7:00 p.m. EST. No weekend availability is required

Paid training (get paid to learn!)

Paid time off to rest and recharge

401(k) plan

Opportunities for growth and advancement

Earn up to $15/hour

If you’re ready to join a supportive team where your voice matters and your work makes a difference — and grow your career with Contact Us Communications!

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

Contact Us is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.