Patient Service Specialist

Patient Services Specialist

Location:

Hilliard, OH

Pay:

$18.00/hour

Work Environment

Busy outpatient therapy office supporting patient registration, scheduling, insurance verification, and front desk operations. Candidates must be comfortable working in a fast-paced setting and flexible to support multiple Hilliard-area office locations as needed.

Schedule

- Monday: 8:00 AM - 7:00 PM

- Tuesday: 8:00 AM - 5:00 PM

- Wednesday: 7:00 AM - 4:00 PM

- Thursday: 9:00 AM - 5:00 PM

- Friday: 7:00 AM - 3:00 PM

Compensation and Benefits

Pay Rate:

- $18.00/hour

Duration:

- 5-Month Contract-to-Hire

If eligible, benefits may include:

- Medical, Dental, Vision

- Critical Illness, Accident, and Hospital coverage

- 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)

- Voluntary Life & AD&D (employee + dependents)

- Short-term and long-term disability

- Health Spending Account (HSA)

- Transportation benefits

- Employee Assistance Program (EAP)

- Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

The Patient Services Specialist serves as the first point of contact for patients and plays a key role in creating a positive experience. This position focuses on patient registration, scheduling, insurance verification, copay collection, and providing exceptional customer service in a busy outpatient healthcare setting. Healthcare experience is preferred, but strong customer service professionals with a desire to learn are encouraged to apply.

Key Responsibilities

- Greet patients warmly and professionally

- Guide new patients through registration paperwork

- Check patients in and out

- Answer and manage incoming phone calls

- Schedule appointments and conduct patient follow-up

- Verify insurance benefits and obtain authorizations

- Collect copays and process patient payments

- Maintain accurate patient demographic information

- Review daily charges and assist with office closeout procedures

- Utilize EMR systems to manage patient information

Required Skills & Experience

- Minimum 1 year of medical front desk, general front desk, or customer service experience

- Strong verbal and written communication skills

- Excellent customer service both in person and over the phone

- Ability to multitask in a fast-paced environment

- Strong computer proficiency

- Reliable transportation and attendance

- Flexibility to work at multiple office locations within the Hilliard area

Top Skills - Must Haves:

- Customer Service

- Medical or Healthcare Experience

- Front Desk Experience

- Insurance Verification

- Patient Registration

- EMR Experience

- Copay Collection

Nice-to-Have

Skills:

- Medical front desk experience

- Healthcare call center experience

- Insurance authorization experience

- Knowledge of patient demographics workflows

- Experience with Therapy Source or Rehab Toolkit EMR systems

Job Type & Location

This is a Contract to Hire position based out of Hilliard, OH.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hilliard,OH.

Final date to receive applications

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of…