Manager IT

Responsibilities

ADS is seeking a skilled and forward‑thinking Applications Manager to lead a team responsible for delivering, supporting, and continuously enhancing enterprise business applications. This role oversees the full lifecycle of ADS’s application portfolio—planning, implementation, maintenance, optimization—and ensures a strategic roadmap aligned to business objectives and IT standards. The Applications Manager drives operational excellence, ensures application reliability, manages vendor performance, and collaborates cross‑functionally to enable business transformation and technology innovation across the organization.

Key Responsibilities

• Build, coach, and develop a high‑performing, inclusive applications support team.
• Lead and sequence a portfolio of projects and enhancements to maximize business value.
• Maintain and own the application roadmap, including release planning, integrations, and environment strategies.
• Establish and govern application configuration standards, data integrity practices, and compliance controls.
• Align with infrastructure, security, data, and BI teams to ensure integrated and secure solutions.
• Partner with enterprise architecture to drive standardization, reduce technical debt, and support scalable design patterns.
• Ensure “keep the lights on” (KTLO) performance, monitor application health, and lead or support root cause analyses.
• Oversee major incidents and problem management activities for accountable applications.
• Manage relationships with MSPs and SaaS solution providers to ensure high‑quality service delivery.

• Bachelor’s degree in information technology, computer science, business, or a related field.
• Master’s degree preferred.
• 5–8+ years of experience in enterprise applications (ERP, SCM, CRM, Web, or domain‑specific platforms).
• 3+ years of experience leading teams (analysts, developers, project managers), including remote team leadership.
• Broad experience across cloud applications, custom development, and deployment environments.
• Experience managing multiple concurrent enhancements or projects in a fast‑paced environment.
• Experience with Service Now and familiarity with ITIL‑aligned service management practices.
• Ability to work occasional after‑hours support and travel as needed.

• Proven people‑leadership skills with the ability to motivate and develop teams.
• Strong technical foundation and understanding of the software development lifecycle (SDLC).
• Excellent communication skills, including executive‑level presentation capability.
• High analytical, critical‑thinking, and decision‑making abilities.
• Strong organizational and time‑management skills with the ability to balance competing priorities.
• Business relationship management (BRM) and cross‑functional collaboration skills.
• Ability to thrive in a fast‑growth, dynamic environment.

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Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs.

Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.

* 100% paid by ADS.

Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world.

Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse…