IT Field Support Technician

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Life Stance Health Values Belonging:
We cultivate a space where everyone can show up as their authentic self.

Empathy:
We seek out diverse perspectives and listen to learn without judgment.

Courage:
We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team:
We realize our full potential when we work together towards our shared purpose.

Benefits As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Compensation: $25.00 - $28.00/hour in addition to a competitive bonus plan

Duties / Responsibilities:

Provide first- and second-level technical support to users via phone, email, chat, and in-person

Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems

Configure and install workstations, laptops, printers, mobile devices, and other IT equipment

Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

Document all incidents, requests, and solutions in the ticketing system (e.g., Service Now, Jira, Zendesk)
Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices

Monitor system performance and escalate issues as needed to senior IT staff or vendors

Maintain inventory of IT assets and track hardware/software assignments

Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment

Contribute to knowledge base articles and technical documentation

Education and Experience:

High School Diploma or relative experience in similar role1–3 years of experience in a technical support or help desk role Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking

Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., Team Viewer, RDP)
Excellent troubleshooting, analytical, and communication skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Strong customer service orientation and a proactive approach to solving problems

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Preferred

Skills:

IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar

Experience with ITIL processes and service desk metrics, ticketing systems (Service Now, Zendesk, Manage Engine)
Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
Knowledge of cloud platforms and SaaS applications

LifeStance is an equal opportunity…