Technical Support Representative - Part-Time

Position: TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
MICRO CENTER  is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.

At Micro Center,  Passion, Energy, and Commitment  aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.

We are seeking  self‑motivated, results‑driven PART-TIME TECHNICAL SUPPORT REPRESENTATIVES  to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs.  This role is based in our Corporate Office located in Hilliard, OH.

This position is ideal for individuals who thrive in a fast‑paced retail environment, enjoy continuous learning, and share our dedication to delivering outstanding service.

Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you’ll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you!

What You'll Do

Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email.

Maintain a general understanding of current consumer electronic devices and technology.

Identify customers’ needs, clarify information, qualify issues, and offer solutions.

Personalize support to improve customer satisfaction.

Accurately document all customer contacts and enter them into the appropriate database.

Develop and maintain effective working relationships to ensure teamwork.

Meet personal/team goals.

What We're Looking For

High school diploma required; one year of experience in customer service or a related field preferred

Strong listening, critical thinking, and problem-solving abilities

Excellent verbal and written communication skills

Accurate and efficient typing proficiency

Ability to multitask effectively while managing priorities

Flexible and adaptable when working with diverse customer needs and personalities

Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

Competitive Employee Discount , including our Friends & Family Discount Program

Tuition Reimbursement and Education Savings Opportunities  to support continuous learning

Paid Time Off  for regular associates to rest, recharge, and take care of what matters most

401(k) Retirement Plan with Company Match  to help you plan for the future

Industry‑Leading Vendor and Company Training  to build your skills and product expertise

Clear Career Growth and Advancement Opportunities  across the organization

Why Micro Center

Our core promise is to  take care of our associates and our customers . That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the  Know Your Rights  notice from the Department of Labor.