Data Center Technician, DCC Communities

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we are looking for talented people who want to help.

You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers remain reliable. The role may involve participation in a primary responder rotation, including monitoring the data center infrastructure, coordinating responses to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Must be willing to work independently and as part of a team.

Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. The position may involve 24/7 work and on‑call duties.

Travel within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver's license to travel within the regional work area, as company transportation will not be provided.

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Work in an environment that operates 24/7 with the ability to participate in primary responder rotation and provide after‑hours support as needed.
• Work in cramped, elevated, and/or noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

NOTE:

Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Work a flexible schedule including weekends, nights, and holidays.
• High School or equivalent diploma.

• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field.
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

27.00 - 48.00 USD hourly.