Finishing Operations Manager

Baesman Group is looking for a results-driven, people-oriented Finishing Operations Manager to lead our Bindery and Mailing (Lettershop) departments. This is a high-impact leadership role for someone who thrives in a fast-paced production environment, knows how to build strong teams, and uses data to drive results.

This role is not about maintaining the status quo — it’s about raising the bar, strengthening accountability, and helping take Baesman to the next level of operational excellence.

• Manage, coach, and mentor a team of bindery and mailing operators and leads.
• Build a culture of accountability, ownership, and continuous improvement.
• Conduct effective one-on-ones, performance feedback, and crucial conversations.
• Train and develop team members to strengthen bench strength and succession.

• Review production, quality, safety, and efficiency reports regularly.
• Translate data into clear actions that improve throughput, accuracy, and service levels.
• Track KPIs and hold the team accountable for meeting department and company goals.

• Oversee daily operations in bindery and mailing to ensure jobs are completed on time, within quality standards, and at optimal cost.
• Partner with Production, Quality, and Client Services teams to ensure seamless workflow and client satisfaction.
• Identify process improvements and lead change initiatives that increase efficiency and reduce waste.

• Address performance issues head-on with professionalism and respect.
• Set clear expectations and follow through consistently.
• Create a workplace where feedback is timely, honest, and focused on growth.

• 5+ years of leadership experience in a print/manufacturing environment preferred. Experience in bindery, mailing/letter shop, or finishing operations is a plus.
• Proven success training, mentoring, and developing teams.
• Strong experience using production data, KPIs, and reports to drive decisions and results.

• Confident, fair, and not afraid to hold people accountable.
• Comfortable having difficult or crucial conversations when needed.
• Energized by fast-paced environments and changing priorities.
• Respected for consistency, integrity, and follow-through.

• Strong communication and coaching skills.
• Organized, detail-oriented, and action-driven.
• Continuous improvement mindset — always looking for better ways to work.
• Working knowledge of bindery and mailing equipment and workflows a plus.

This position plays a critical role in Baesman’s future. You’ll be leading teams that directly impact quality, speed, and client experience—and shaping a culture that supports growth, accountability, and pride in craftsmanship.

If you’re ready to lead, develop people, and make a lasting impact, we want to talk to you.