Counter Sales Specialist - Hilliard

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Full-time Full-Time Hilliard, OH, US

3 days ago Requisition

Join the powerhouse electrical distributor in the construction industry! AtLoeb Electric, we’re more than just a distributor we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:

• People
  :
  Encouraging the success of our people.
• Trust
  :
  Building relationships among ourselves, customers, vendors & other partners.
• Commitment
  :
  Continuously striving to deliver high-quality, measurable results.
• Innovation
  :
  Providing ideas & solutions for our customers.

The Counter Sales Specialist is responsible for being the product expert and delivering customer service that exceeds our customers’ expectations. Our Counter Sales Specialists are solution-oriented by asking questions of our customers to determine their needs as well as offering and educating our customers about new product features and benefits. This role is customer-facing in our branch stores and will demonstrate friendly, warm customer service skills.

• Assists customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
• Conducts sales transactions at the Counter or over the phone by entering the customer orders into the system.
• Demonstrates product knowledge and provides information about promotions.
• Suggests replacement/alternative products when appropriate.
• Follows-up with customers on credit issues, merchandise being held and/or transfers from other branch stores to complete customer orders.
• Demonstrates working knowledge of the entire sales process from start to finish including order entry, billing, delivery, and payment processing.
• Completes special orders, product stock requests and expedited purchase orders as needed.
• Processes product returns ensuring that all documentation is collected and accurately entered into the system, returns all product back to the appropriate location.
• Ensures positive shopping experience for our customers by cleaning the shelves, restocking, and labeling as needed.
• Maintains awareness of market, competition, and economic conditions that may affect the business and shares feedback with Store Manager.
• Maintains store standards for safety and cleaning protocols as well as all policies and procedures.
• Demonstrates positive professional working relationships with both internal and external customers.
• Establishes, develops, and maintains effective working relationships with customers, suppliers, vendors, and internal teams.
• Maintains the highest level of professionalism.
• Performs other duties and projects assigned.

• 2-3 years retail/ customer sales experience.
• Experience working with electrical and/or lighting products.

• Strong customer service focus and communication skills
• Strong mathematical ability.
• Demonstrated commitment to high ethical standards governing professional behavior and interactions.
• Excellent interpersonal skills with demonstrated ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Ability to work well in a team environment.
• Strong delegation, conflict resolution and problem-solving abilities.
• Ability to utilize computer keyboard, computer monitor, and telephone.
• Reliable transportation and ability to travel locally to other Columbus area branch locations to fill in as needed.

• High School Diploma or GED required.
• College Degree Preferred.

Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic…