Coach; Non-Complex - W; Front End CoachM Frontend

Position Summary

Dublin, OH

• Lead and develop teams by teaching, training, and listening to associates touring stores.
• Provide feedback and coaching; communicate and collaborate with all levels of associates regarding store operations.
• Utilize technology, business initiatives, merchandising, and company direction to introduce and lead change efforts.
• Set clear expectations and guidance to implement business solutions and communicate business objectives.
• Model and demonstrate exceptional customer service standards to store associates, following the One Best Way OBW service model.
• Manage and support customer service initiatives such as community outreach programs and store-of-the-community events.
• Ensure customer needs, complaints, and issues are resolved; develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high‑quality customer experience.
• Drive financial performance and sales of the designated store area by reviewing PL Profit‑Loss statements and managing budgeting, forecasting, and expenses.
• Confirm budgets are indexed to sales; monitor effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and meet sales and profit goals.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, and recognizing performance.
• Coordinate and oversee job‑related activities and assignments; maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs; set goals and measure progress.
• Identify and address improvement opportunities with adaptability and continuous learning.
• Ensure compliance with company policies, procedures, and ethical standards; implement related action plans.
• Promote a workplace culture of belonging and respect for individual differences.
• Act with integrity, exhibiting humility, honesty, fairness, and transparency; support Walmart’s regenerative goals.
• Serve customers and members by delivering results, prioritizing the customer, and applying business models consistently.
• Make data‑based decisions, balancing short‑ and long‑term priorities, and considering stakeholders in planning.
• Strive for excellence by taking calculated risks, demonstrating courage, learning from mistakes, and encouraging continuous improvement.

• 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition, a current state‑issued Certificate of Eligibility may be required.
• Required to attend and complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings).

• Bachelor of Science in Business Management and Leadership (e.g., Live Better U, Bellevue University).
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

5900 Britton Pkwy, Dublin, OH , United States of America

Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.

• Health benefits including medical, vision, dental, and wellness programs for you and your family.
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short‑term and long‑term disability, military leave pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit covering 100% of tuition and books for eligible associates.
• Walmart Academy with job‑specific retail training and leadership courses.
• Employee discount card: 10% off most regular‑priced items and fresh produce in‑store and select items online (eligible after 90 days).