Counter Sales Specialist - Hilliard Branch

About this position

Who you’ll work with
:

Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:

• People
  :
  Encouraging the success of our people.
• Trust
  :
  Building relationships among ourselves, customers, vendors & other partners.
• Commitment
  :
  Continuously striving to deliver high-quality, measurable results.
• Innovation
  :
  Providing ideas & solutions for our customers.

Who we’re looking for:

The Counter Sales Specialist is responsible for being the product expert and delivering customer service that exceeds our customers’ expectations. Our Counter Sales Specialists are solution-oriented by asking questions of our customers to determine their needs as well as offering and educating our customers about new product features and benefits. This role is customer-facing in our branch stores and will demonstrate friendly, warm customer service skills.

What you will be doing as a key player on our dynamic team
:

• Assists customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
• Conducts sales transactions at the Counter or over the phone by entering the customer orders into the system.
• Demonstrates product knowledge and provides information about promotions.
• Suggests replacement/alternative products when appropriate.
• Follows-up with customers on credit issues, merchandise being held and/or transfers from other branch stores to complete customer orders.
• Demonstrates working knowledge of the entire sales process from start to finish including order entry, billing, delivery, and payment processing.
• Completes special orders, product stock requests and expedited purchase orders as needed.
• Processes product returns ensuring that all documentation is collected and accurately entered into the system, returns all product back to the appropriate location.
• Ensures positive shopping experience for our customers by cleaning the shelves, restocking, and labeling as needed.
• Maintains awareness of market, competition, and economic conditions that may affect the business and shares feedback with Store Manager.
• Maintains store standards for safety and cleaning protocols as well as all policies and procedures.
• Demonstrates positive professional working relationships with both internal and external customers.
• Establishes, develops, and maintains effective working relationships with customers, suppliers, vendors, and internal teams.
• Maintains the highest level of professionalism.
• Performs other duties and projects assigned.

Experience
:

• 2-3 years retail/ customer sales experience.
• Experience working with electrical and/or lighting products.

Core Competencies
:

• Strong customer service focus and communication skills
• Strong mathematical ability.
• Demonstrated commitment to high ethical standards governing professional behavior and interactions.
• Excellent interpersonal skills with demonstrated ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
• Ability to work well in a team environment.
• Strong delegation, conflict resolution and problem-solving abilities.
• Ability to utilize computer keyboard, computer monitor, and telephone.
• Reliable transportation and ability to travel locally to other Columbus area branch locations to fill in as needed.

Education:

• High School Diploma or GED required.
• College Degree Preferred.

Essential Job Functions:

• Lifting/Carrying: Regularly required to lift, carry, and move products, parts, and materials…