Treatment Coordinator, Sales

Position Summary

We are seeking a highly motivated, confident, and patient-focused Dental Implant Treatment Coordinator – Sales to join our team. The primary focus of this position is working with incoming phone leads and converting qualified leads into scheduled consultations and treatment.

• Answer and respond to incoming phone leads in a timely and professional manner.
• Build rapport and establish trust with prospective patients over the phone.
• Learn about each patient's dental concerns, goals, previous treatment experiences, and desired outcome.
• Educate prospective patients about dental implants, full-arch rehabilitation, and our treatment process.
• Clearly communicate the value and benefits of treatment without making clinical diagnoses or promises.
• Identify qualified leads and determine their readiness to move forward.
• Confidently overcome common objections related to cost, financing, timing, fear, and treatment concerns.
• Convert qualified phone leads into scheduled consultations.
• Maintain ownership of leads throughout the sales process and ensure consistent follow-up.
• Make outbound calls to leads who have not yet scheduled or who need additional follow-up.
• Re-engage older or inactive leads when appropriate.
• Follow established call scripts, sales processes, and lead-nurturing protocols while maintaining a natural and personalized conversation.

• Help prospective patients understand what to expect during their consultation and treatment journey.
• Build excitement and confidence around the opportunity to restore their smile and function.
• Work closely with the clinical and treatment coordination teams to ensure a smooth transition from lead to consultation.
• Follow up with patients after consultations to answer non-clinical questions, reinforce the value of treatment, and assist with next steps.
• Help move qualified patients from consultation to scheduled treatment when appropriate.
• Discuss available financing options and payment processes within established practice guidelines.

• Accurately document all lead activity, conversations, follow-ups, appointments, and outcomes in Salesforce and/or designated systems.
• Update lead status and appointment information promptly.
• Maintain accurate and complete notes so that any team member can understand the patient's history and current status.
• Track follow-up tasks and ensure no qualified lead falls through the cracks.
• Monitor personal conversion metrics and work toward established performance goals.

• Previous experience in sales, inside sales, call center sales, treatment coordination, dental sales, healthcare sales, or a similar customer-facing role preferred.
• Dental experience is strongly preferred but not required for the right candidate.
• Excellent verbal communication and active listening skills.
• Confident and comfortable selling over the phone.
• Ability to build trust and rapport quickly with prospective patients.
• Strong objection-handling and closing skills.
• Highly organized with excellent follow-up habits.
• Comfortable working with CRM systems and documenting lead activity.
• Goal-oriented and motivated by measurable results.
• Professional, positive, and compassionate communication style.
• Ability to discuss significant financial investments confidently and appropriately.
• Ability to maintain confidentiality and professionalism when handling patient information.

This is an opportunity to become an important part of a specialized dental implant practice where the work you do directly impacts patients' ability to move forward with life-changing treatment. We are looking for someone who wants more than a traditional front-desk or administrative position—we are looking for a sales professional who can take ownership of the patient journey from the first phone call through the decision to move forward with treatment.

Job Details

Job Location:

Runion Hilliard - Hilliard, OH 43026

Position Type:
Full Time Dental Implant Treatment Coordinator – Sales