Field Service Technician

Description

We are currently seeking a highly skilled and autonomous Low-Voltage Security Technician for a 6-month contract-to-hire opportunity with our client.

In this dynamic, field-based role, you will serve as the technical expert and face of the company, responsible for diagnosing, repairing, and programming complex security and surveillance networks. Your day-to-day will involve expert-level troubleshooting, system configuration, and seamless integration of IP CCTV networks, Video Management Systems (VMS), and advanced access control solutions.

The ideal candidate is a dedicated problem-solver with a strong background in low-voltage electrical systems, basic IT/networking principles, and a working knowledge of the National Electrical Code (NEC). If you thrive on independent troubleshooting, hardware integration, and delivering top-tier customer service, this contract-to-hire position offers an excellent pathway to long-term career growth.

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

* System Diagnostics & Troubleshooting:
Perform expert-level troubleshooting of complex low-voltage systems. Rapidly identify and resolve ground faults, open circuits, and communication errors across IP CCTV networks, fire alarm panels, access control, and intrusion detection systems.

* CCTV & Video Management:
Install, aim, and focus IP/analog cameras (including PTZ). Configure NVRs/DVRs, optimize video storage, adjust frame rates, and seamlessly integrate Video Management Systems (VMS) like Milestone, Exacq Vision, or Genetec.

* Access Control Integration:
Wire and install electronic door hardware, magnetic locks, door strikes, and card readers. Configure access control panels and integrate them with overarching building security software.

* System Restoration & Configuration:
Repair, replace, and configure defective devices. Terminate wires, test circuits, and ensure systems are functioning at 100% capacity.

* Network Integration:
Assign IP addresses, configure network settings, and ensure seamless communication between hardware devices and head-end software.

* Client Consultation:
Serve as the face of the company in the field. Provide honest, highly technical solutions to client problems while maintaining a professional appearance and building customer trust.

* Documentation:
Complete required service tickets, site logs, and material usage reports accurately and in a timely manner.

* Stakeholder Communication:
Effectively communicate technical information, system statuses, and project updates with clients, project managers, and customer service staff.

SKILLS/ABILITIES

* Technical Mastery:
Deep understanding of low-voltage circuits, relays, and multi-meter usage. Highly proficient in configuring IP-based security devices and troubleshooting complex system integrations.

* Code & Compliance Knowledge:
Strong working knowledge of NFPA 72, National Electrical Code (NEC), and local building/fire codes as they relate to low-voltage installations.

* Blueprint Reading:
Ability to easily read, interpret, and work from blueprints, riser diagrams, and complex technical schematics.

* Autonomy & Problem Solving:
Strong analytical abilities and a sense of urgency. Must be able to independently assess a broken system, identify the fault, and execute the repair without hand-holding.

* Teamwork &

Collaboration:

A dedicated team player capable of coordinating with installation teams, sales staff, and IT departments to complete complex projects.

* Interpersonal

Skills:

Strong customer service and public relations skills; excellent verbal and written communication.

* Organization:
Highly accurate, detail-oriented, and capable of managing your own daily service schedule efficiently.

REQUIRED KNOWLEDGE & EXPERIENCE

* Experience:

3+ years of direct, hands-on experience installing, programming, and troubleshooting CCTV, Access Control, Fire Alarms, and other Security systems.

* Low Voltage & Networking:
Advanced knowledge of low-voltage electrical systems and basic IT/networking principles (IP configurations, routers, switches).

* Tools:
Mastery of the proper use of assorted hand tools, power tools, and diagnostic equipment.

EDUCATION/CERTIFICATION

* High school diploma (2-Year Associate degree preferred, but not required).

* Valid driver's license with a clean driving record.

* Must pass a background check and pre-employment BCI records check.

WORKING CONDITIONS

* Office and field environment; limited travel expected.

* Drug-Free Workplace Program.

* Occasional weekend work required.