Clinical Informatics Specialist - NOT REMOTE

Job Summary

The Informatics Specialist provides operational, technical, and administrative support to the Clinical Informatics Department. This role assists with EHR-related tasks, technology troubleshooting, data entry, end user support, training logistics, and workflow documentation. The Informatics Assistant works closely with the Clinical Informatics Nurse Manager to ensure smooth operation of clinical systems, timely resolution of issues, and positive user experience for clinical and non-clinical team members.

Full-time

THIS IS NOT A REMOTE POSITION.

The Informatics Specialist provides operational, technical, and administrative support to the Clinical Informatics Department. This role assists with EHR-related tasks, technology troubleshooting, data entry, end user support, training logistics, and workflow documentation. The Informatics Assistant works closely with the Clinical Informatics Nurse Manager to ensure smooth operation of clinical systems, timely resolution of issues, and positive user experience for clinical and non-clinical team members.

The typical schedule is Monday–Friday, with occasional after-hours, weekend, holiday, or on call responsibilities based on project and organizational needs.

• Serve as a point of contact for basic EHR and clinical software questions.
• Assist users with password resets, account access, basic navigation, and routine troubleshooting
• Document and triage issues to the Informatics Manager or IT department as appropriate.
• Provide friendly, timely, and clear support to staff and providers.
• Assist with system configuration tasks such as building user profiles, updating provider lists, updating access levels, or maintaining dictionaries.
• Support data entry, validation, and cleanup activities.
• Help maintain documentation related to workflows, training materials, and updates.
• Prepare training materials, sign in sheets, guides, and instructional resources.
• Assist with new hire onboarding by setting up user accounts, scheduling training, and providing system orientation.
• Support informatics projects by gathering information, preparing documents, updating tracking sheets, and coordinating meetings.
• Serves as a member of the EHR Steering Committee.
• Participate in workflow reviews and document current state and future state processes.
• Assist in testing new features, system upgrades, or configuration changes and document findings.
• Help maintain communication logs, meeting minutes, and project updates.
• Communicate with software vendors to ensure system performance, advocate for enhancements, and resolve issues.
• Assist with distributing announcements, upgrade notices, tip sheets, or alerts to staff.
• Work collaboratively with IT, Quality, Nursing, and other departments to support technology initiatives.
• Other duties may be assigned and are subject to change with or without prior notice.

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Comply with Hillsboro Health’s Corporate Compliance Plan, Code of Conduct, and all required training.
• Complete assigned daily duties in a timely and organized manner.
• Assist with departmental or organizational projects as needed, including reassignment to other units when necessary.
• Maintain personal competence through ongoing education, required training, and participation in departmental meetings.
• Work independently, manage time effectively, and perform duties under pressure or time constraints.
• Support additional tasks and projects assigned by the Clinical Informatics Nurse Manager or designee.
• Follow safe work practices and report unsafe equipment, system failures, or environmental concerns.
• Maintain professional appearance, behavior, and communication.
• Support department managers and supervisors with EHR modifications and end user support.
• Uphold PHI privacy and security standards at all times.
• Excellent communication skills are essential.
• Completes and maintains all required education and/or training requirements.
• Comply with HIPAA regulations and always maintains patient confidentiality.
• Follows and maintains all lawful safety, health requirements, and regulations, and follows protocols for required protective equipment (PPE).
• Promptly reports safety issues, job-related injury, or illness, near misses, etc. in Safety Zone.
• Follows Hillsboro Health Standards of Behavior.

• Proficient with use and troubleshooting of…