Customer Service Associate

Hillsboro Industries, a leader in Truck Bed & Aluminum Trailer Design and Manufacturing, is looking for a reliable and self-driven individual to join our Dealer Services Team. The successful applicant will be responsible for an array of tasks associated with servicing the day-to-day needs of our national dealer network.

• Service the day-to-day needs of our dealers throughout the U.S. and Canada
• Assist dealers with orders and input to production management software with accuracy and efficiency
• Proactively communicate with dealers on order status
• Facilitate and coordinate pick up of finished goods within 2 weeks of completion
• Coordinate referrals of potential customer inquiries (phone and electronic) to appropriate dealers

• Accurate entry of all sales orders into ERP software (Syteline)
• Ability to manage multi-line phone system and answer, screen, and forward calls as necessary
• Utilize CRM to maintain, update, and input vital dealer information; ensuring contact information is always current and accurate

• 3+ years of customer-interaction experience
• High school or diploma or equivalent required
• High capability to multi-task despite frequent interruption and ability to resume task at hand
• Ability to effectively manage time-critical deadlines
• Service orientation, actively looks for ways to assist external and internal customers
• Active listening skills are a must

The standard work hours for this position are Monday-Friday 8AM-5PM.