Enrollment and Financial Aid Support Specialist

Enrollment and Financial Aid Support Specialist

Highland County Campus, 100 Hobart Drive, Hillsboro, Ohio, United States of America

Posted Tuesday, June 16, 2026 at 4:00 AM

Southern State is committed to its mission to provide accessible, affordable and high quality education to people in southern Ohio. The college values honesty and integrity in all endeavors, tolerance for different ideas, respect for all individuals and excellence and creativity in the pursuit of knowledge.

CLASSIFICATION

TITLE:

Enrollment and Financial Aid Support Specialist

EMPLOYMENT STATUS:
Full-time
REPORTS TO:
Registrar
DIVISION:
Enrollment and Workforce Innovation
FLSA STATUS:
Non-exempt
CAMPUS:
Central Campus

DISTINGUISHING JOB CHARACTERISTICS
Serve as a critical front-line contributor to the College’s enrollment, retention, and workforce development goals by delivering high-touch, one-stop service to students, families, and community members. This position supports the full student lifecycle—from initial inquiry through enrollment and financial aid completion—by providing accurate, timely, and student-centered guidance across admissions, registration, records, and financial aid. The role directly advances student access, persistence, and completion, particularly in support of workforce-aligned programs and pathways.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans with Disabilities Act.

• Employee must be able to perform the following essential functions to the satisfaction of the employee’s supervisor.
• Serve as Records Office first point of contact for new students and community members via in-person, phone, and virtual communication, providing accurate information on academic programs, admissions, registration, and records & financial aid processes.
• Scans and indexes documents that come into the Records Office within document imaging system (OnBase).
• Processes and generates official and unofficial transcript requests submitted by past and current students.
• Processes registration request forms, drop/add request forms, and withdrawal request forms submitted by students.
• Reviews, updates, and obtains selective service registration numbers as required for residency for tuition purposes as outlined in Ohio Revised Code.
• Monitors course waitlists, registers students into open seats, and sends student notifications.
• Assists in transfer credit posting process and sends out transfer credit notices to students.
• Posts course substitution forms within Student Information System (Jenzabar J1) and sends notifications to students.
• Processes student status changes which include name, address, phone, and declared program.
• Sorts and disburses incoming and outgoing mail for the Records Office.
• Assists with the intake of admission documents including high school transcripts, ACT scores, Accuplacer scores, and participation forms.
• Guide students and families through the FAFSA completion process by offering one-on-one support via in-person meetings or Zoom appointments, ensuring accuracy and understanding.
• Active engagement in state, regional, and national professional development opportunities to maintain a comprehensive and up-to-date understanding of federal and state regulations, ensuring full compliance and strategic alignment with evolving policies, guidelines, and funding requirements across federal and state aid programs.
• Provides comprehensive counseling and guidance to students and parents on completing the FAFSA and other financial aid applications, ensuring accurate submissions, maximizing eligibility, and supporting informed decision-making regarding funding opportunities as needed.
• Coordinates the review, verification, and processing of third-party documentation, including ITAs and Consortium Agreements, and routes completed information to the Business Office in accordance with institutional procedures.
• Provide enrollment and general information services to prospective students to facilitate recruitment/retention efforts.
• Enhance customer…