National Customer Support Specialist

• Act as primary liaison post-sale to ensure proper set up and training of all new and existing cash management/deposit clients.
  100%
• Account opening and on-going account maintenance
• Complete setup and on-going maintenance of all cash management products and services
• Customer training
• Provide superior customer service support
• Assist with internal and external audit reviews
• Cross-train within the department in order to provide additional coverage as needed
• Support and assist team operations in projects and assignments

Minimum Qualifications:

Degree in business or related field preferred

Two years of retail/commercial banking experience with one year of customer service experience preferred.

Cash management knowledge desired.

Ability to multi task

Must have excellent organizational skills.

Knowledge of Microsoft Office required.

Strong communication skills, both written and verbal

Good communication and interpersonal skills.

Ability to prioritize assignments.

Must be able to work independently and coordinate effectively in a team environment.

Eligibility requirements may differ for each benefit or program.

National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)

Equal Opportunity Employer
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