Customer Service Representative; Part-Time - Hillsboro, OH
Listed on 2026-07-04
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Bank Customer Service
Customer Service Representative (Part-Time) – West Union, OH
Job Description
Job Title:
Customer Service Representative – Part-Time
Reports To:
Banking Center Manager
Prepared Date:
June 9, 2026
Approved By:
Human Resources
Job Summary
A Customer Service Representative (CSR) is responsible for providing exceptional service to customers by handling inquiries, processing transactions, resolving issues, and promoting bank products & services. A CSR serves as the first point of contact for customers and plays a key role in maintaining customer satisfaction and loyalty.
Key Responsibilities
- Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries
- Provide information on bank products and services; cross-sell and upsell as appropriate
- Handle customer complaints and issues in a professional and timely manner
- Open and close accounts, update customer information, and assist with account maintenance
- Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements)
- Ensure compliance with bank policies, procedures, and regulatory requirements
- Maintain accurate records of customer interactions and transactions
- Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance)
- Balance cash drawers and maintain proper documentation
- Support branch goals and participate in team initiatives and sales campaigns
- Has a basic understanding of the consumer products and services offered by First State Bank
- Presents a neat and professional appearance
- Maintains a neat and orderly work area
- Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB
- Will include other duties as assigned including First State Bank’s Standard of Performance
Qualifications & Experience
- High School diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask, prioritize work, and meet deadlines
- Basic computer skills and familiarity with banking software
- Attention to detail and a commitment to accuracy and confidentiality
- Positive attitude, professionalism, and a teamwork & customer-focused mindset
Job Description
Job Title:
Customer Service Representative – Part-Time
Reports To:
Banking Center Manager
Prepared Date:
June 9, 2026
Approved By:
Human Resources
Job Summary
A Customer Service Representative (CSR) is responsible for providing exceptional service to customers by handling inquiries, processing transactions, resolving issues, and promoting bank products & services. A CSR serves as the first point of contact for customers and plays a key role in maintaining customer satisfaction and loyalty.
Key Responsibilities
- Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries
- Provide information on bank products and services; cross-sell and upsell as appropriate
- Handle customer complaints and issues in a professional and timely manner
- Open and close accounts, update customer information, and assist with account maintenance
- Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements)
- Ensure compliance with bank policies, procedures, and regulatory requirements
- Maintain accurate records of customer interactions and transactions
- Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance)
- Balance cash drawers and maintain proper documentation
- Support branch goals and participate in team initiatives and sales campaigns
- Has a basic understanding of the consumer products and services offered by First State Bank
- Presents a neat and professional appearance
- Maintains a neat and orderly work area
- Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB
- Will include other duties as assigned including First State Bank’s Standard of Performance
Qualifications & Experience
- High School diploma or equivalent
- Strong communication and interpersonal skills
Ability to multitask, prioritize work, and meet deadlines - Basic computer skills and familiarity with banking software
- Attention to detail and a commitment to accuracy and…
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