Financial Aid and Enrollment Support Advisor

Financial Aid and Enrollment Support Advisor

Highland County Campus, 100 Hobart Drive, Hillsboro, Ohio, United States of America

Posted Thursday, February 19, 2026 at 5:00 AM

Southern State is committed to its mission to provide accessible, affordable and high quality education to people in southern Ohio. The college values honesty and integrity in all endeavors, tolerance for different ideas, respect for all individuals and excellence and creativity in the pursuit of knowledge.

POSITION TITLE: Financial Aid and Enrollment Support Advisor

EMPLOYMENT STATUS:
Full-time

REPORTS TO:

Director of Financial Aid
FLSA STATUS:
Non-exempt
DIVISION:
Student Services and Workforce Development
CAMPUS:
Central

POSITION SUMMARY: Provide students, visitors, faculty and staff with one-stop quality service by sharing accurate information and knowledge in the broad areas of financial aid, admissions and registration

Employee must be able to perform the following essential functions to the satisfaction of the employee’s supervisor.

• Serve as the primary point of contact for prospective and current students, families, and community members via in-person, phone, and virtual communication, providing accurate information on academic programs, admissions, registration, and financial aid processes.
• Deliver comprehensive financial aid advising, including FAFSA guidance, award interpretation, disbursement timelines, Satisfactory Academic Progress (SAP) requirements, debt management, and eligibility maintenance.
• Process and verify federal and state financial aid applications (ISIR review, verification, NSLDS monitoring, first-time borrower compliance, maximum time frame appeals, enrollment adjustments, exit counseling notifications) in accordance with federal regulations and institutional policy.
• Administer and maintain the Federal Work-Study Program, including student and supervisor records, compliance monitoring, and coordination with Human Resources.
• Manage external scholarship processing, including application review, data entry, documentation maintenance, and coordination with the Business Office.
• Coordinate intake, scanning, indexing, and quality control of student records within the OnBase document imaging system to ensure secure and compliant records management.
• Assist students with all registration functions including course selection support, add/drop, waitlist management, withdrawals, auditing, transcript processing, transfer credit posting, residency review, and student status updates within the Student Information System (Jenzabar J1).
• Process third-party documentation such as ITAs and Consortium Agreements and ensure timely routing to the Business Office.
• Monitor late-start enrollment activity and recalculate financial aid awards as needed, providing timely student notification of adjustments.
• Plan and deliver financial aid workshops, high school financial aid nights, and outreach programming in collaboration with local school counselors to support recruitment and access initiatives.
• Support institutional events, including orientations, college fairs, commencement ceremonies, and special departmental projects.
• Manage communications for the Enrollment and Workforce Innovation department, including incoming calls, mail distribution, appointment scheduling, and referrals to campus resources such as the Business Office, Bookstore, Learning Center, and Testing Center.
• Provide individualized student support by assessing needs, resolving concerns, troubleshooting portal access, and connecting students with appropriate campus and community resources to promote retention and success.
• Maintain compliance with FERPA, federal and state regulations, and institutional policies; demonstrate ethical judgment, professionalism, and adherence to college core values.
• Participate in ongoing professional development to remain current on evolving financial aid regulations, enrollment procedures, and higher education best practices.
• Perform additional duties as assigned in support of departmental and institutional objectives.
• The listing of duties and requirements listed in this description should in no…