Loan Servicing​/Administrative​/Asset Manager

Asset Manager

VA or OH Office

Serve as a loan servicing liaison between the Real Estate Team, NCB's operating departments and customers relative to pending and existing real estate accounts, with a special emphasis on Commercial Real Estate loan servicing which includes NCB's portfolio loans, loans sold to Fannie Mae and sold into CMBS pools and their compliance under the related loan sale servicing agreements while exceeding customer needs.

Responsibilities Include:

Minimum Qualifications Include:

• College degree preferred with 3+ years' experience in the loan administration function servicing commercial and/or multifamily loans under Agency and CMBS guidelines.
• Excellent organizational and analytical skills.
• Excellent written and verbal communication skills. Must be able to assist difficult customers with ease over the phone and respond timely to all customer requests.
• Must have attention to detail and a demonstrated ability to coordinate with others outside of the Loan Operations department to meet customer needs in a timely fashion.
• Takes ownership of customer requests and resolves every request whether their own or another team member.
• Proven ability to work independently but recognize when input and approvals are required.
• Understands what excellence means when performing job duties.
• Proficient in Microsoft Word, Excel, and the McCracken loan servicing system. Proficient or will acquire proficiency in other systems critical to the role.

Work Environment:

Hybrid – Employees will work from both remote and onsite locations. Employees must live within a reasonable commuting distance of the office and are required to be onsite at least two (2) days per week, specifically on Tuesdays and Wednesdays. Certain positions or business needs may require additional in-office days.

General Notice:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

AA/EOE

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.