FWS- Front Desk Office Assistant

Baker Hall Pacific Interprofessional Clinic - Hillsboro, OR 97123

Category

Student

This position is only open to current Pacific University Students

The Student Front Desk Office Assistant provides essential administrative, reception, and front-office support for the Pacific Interprofessional Clinic on the Hillsboro campus, which currently provides Behavioral Medicine/Counseling Services, Physical Therapy, and Vision Therapy services. This position supports smooth daily clinic operations by assisting with patient flow, scheduling and registration, and processing insurance information using the Epic electronic health record system. The Student Front Desk Office Assistant is responsible for maintaining patient confidentiality and complying with applicable policies, procedures, and regulations.

The role requires strong multitasking, organizational, communication, and attention-to-detail skills.

Job Duties and Responsibilities:

• Serves as the initial point of contact by greeting students, patients and visitors seeking services.
• Provides general information about clinic services, processes, and scheduling.
• Confirms health insurance coverage and effectively communicates financial obligations to patients, obtaining insurance authorizations.
• Operates multi-line phone system and handles each call according to clinic protocols.
• Documents telephone encounters through the EMR system and directs to appropriate staff.
• Schedules new and established patient appointments using the computerized scheduling system.
• Checks in patients, gathering patient information, collecting copays, handling insurance information referrals, and prior authorizations appropriately.
• Checks out patients to include addressing any additional concerns and scheduling follow-up appointments
• Ability to prioritize work and make decisions independently without direct supervisor oversight.
• Monitors patient flow to promote timely service and operational efficiency.
• Collaborates with clinicians and staff to ensure effective communication and the efficient flow of daily office activities.
• Uses good judgment in managing urgent/emergency situations as they arise.
• Protects patient confidentiality by complying with FERPA, HIPAA and state confidentiality regulations.
• Performs timely scanning of documentation into the EMR, including outside provider records, labs, X-rays, and imaging reports, to improve provider access to information used in patient care decisions.
• Communicates with students, staff and the public appropriate to the age of the individual served.
• Builds on basic learning and carries from one situation to another.
• Demonstrates critical thinking skill in problem solving and decision-making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Maintains confidentiality regarding information pertaining to students, faculty and staff.
• Maintains proper appearance and personal conduct for the student worker’s particular job.
• Uses effective communication skills taking into consideration body language, filters, listening, paraphrasing, and questions with customers of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work in a team environment.