Client Success Manager

Client Success Manager

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

STACK is looking for a Client Success Manager to own and manage post-sale client relationships, ensuring customers achieve their desired outcomes through STACK's services. This role requires strong cross-functional coordination, proactive client engagement, and a commitment to delivering a high-quality client experience throughout the customer lifecycle.

As a trusted advisor and communicator, the Client Success Manager brings a deep understanding of client goals, operational delivery, and relationship management. They excel in navigating complex environments, anticipating client needs, and driving accountability across internal teams to support retention and long-term partnership.

As a leader and communicator, the Client Success Manager will bring a deep understanding of client business objectives, product capabilities, and the end-to-end customer lifecycle. They will;

* Lead new client onboarding, including internal and external kickoff calls, to ensure a smooth transition from sales to delivery

* Build and maintain strong client relationships, developing champions and executive alignment

* Understand client goals through success planning, reporting needs, and success criteria; track and communicate progress using data and insights

* Prepare, facilitate, and present Quarterly and Annual Business Reviews focused on outcomes, value delivered, and forward-looking planning

* Serve as the primary point of contact for client escalations, ensuring timely coordination and resolution

* Proactively manage the renewal cycle for assigned accounts, identifying risks early and coordinating retention strategies

* Partner with Sales on account strategy, renewal readiness, and expansion opportunity identification

* Monitor client health indicators and address adoption, satisfaction, or delivery concerns

* Collaborate cross-functionally with Sales, Operations, Solutions Engineering, Finance, and IT to support client needs

* Coordinate service order execution and revenue-related workflows, ensuring alignment and clear communication

* Review client contracts and lease documentation, flagging deviations and partnering with internal stakeholders as needed

* Identify trends and opportunities to improve client experience and internal efficiency

* Support peer knowledge sharing and informal mentoring within the Client Success team

* Adherence to budgets for Client Appreciation events and Travel & Expense

THE DETAILS:

* Location:

Portland, OR

* Travel: 10%

* Compensation: $ 79,200 to $86,900 yearly with 10% annual bonus potential

* Benefits:
Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs

* Must be eligible to work in the United States

* Must pass comprehensive background and drug screening

MUST-HAVE

QUALIFICATIONS:

* Bachelor's degree or equivalent work experience

* 5 years of experience in a client-facing, customer success, or account management role

* Strong verbal and written communication skills

* Proven ability to manage multiple priorities and stakeholders

* Proficiency with standard business tools including Microsoft Excel, Word, PowerPoint, and CRM/ERP systems

THIS MIGHT BE RIGHT FOR YOU IF:

* You are a clear, confident communicator who blends analytical thinking with sound judgment

* You remain calm under pressure and can balance competing priorities in a fast-paced environment

* You enjoy working cross-functionally and bringing structure to complex situations

* You take ownership of outcomes and follow through to resolution

* You are naturally curious and motivated to continuously improve processes and client experiences

WHY STACK?

* Competitive compensation with strong benefits, including medical, dental, vision, and a 401(k) program

* A culture of appreciation with peer-to-peer recognition and rewards

* Team events, social activities, and opportunities to connect across the organization

* A growing company where your work makes a visible impact

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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