Customer Solutions Specialist

Customer Solutions Manager

Serve as the primary contact for assigned customers (OEMs, prime suppliers, and internal stakeholders), managing inquiries, resolving quality issues, reporting job status and performance, and driving continuous improvement to meet customer needs and company goals.

• Act as the company focal point for assigned customers, handling all interactions, external communications, inquiry resolution, quality and any other customer required requests or metrics.
• Coordinate directly with production planners and customers on delivery schedules, on-time delivery (OTD), bottlenecks, and gaps.
• Track and communicate status of open customer items including pricing/quotation requests, new product introductions/qualifications, quality nonconformances (NCs), and requested process changes (PCRs).
• Work with Account Management to prepare and present quotations and responses; maintain accurate pricing lists and follow-up records.
• Manage administrative set-up and data for new and existing customers and maintain a working understanding of each customers’ key systems and processes.
• Collect and report on internal and external customer performance metrics; identify strengths and improvement opportunities.
• Proactively pursue additional business within assigned accounts and provide weekly opportunity/status updates.
• Manage the commercial cycle from quotation and PO processing through billing and collections as needed.
• Attend customer and production meetings to capture requirements, provide commitments, and collaborate with Operations and Logistics to drive orders through the factory to meet OTD.
• Recommend cross-functional improvements and systems to enhance quality, capability, and capacity.

• Primarily standard office environment that may involve moderate office equipment noise.
• Occasional out-of-town travel for training, regional alignment and meetings.

• Proven Microsoft Office Suite skills
• Organized and self-disciplined
• Demonstrated excellent oral and written communication skills
• Must work well with others
• Display a high degree of accuracy and have exemplary attendance

• 5 years’ experience in quality, supplier management, and sales
• Semiconductor or Contract Manufacturing industry experience preferred

MSR-FSR is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget;
  Develops and implements cost saving measures;
  Contributes to profits and revenue;
  Conserves organizational resources.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or informs appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment‑free environment;
  Builds a diverse workforce.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Initiative - Volunteers readily;
  Undertakes self‑development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.
• Inno…