Account Manager

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

• Strategic Global Account Team
  - Account Manager
• Supports new product and technology selection opportunities, in alignment with Account Director and respective Product Group and Process Engineering teams. Gather data and respond to customer requests, and address specifications, commercials, and support documentation
• Forecast management for owned product(s). Work with Operations and customer to ensure on-time delivery and/or manage backorder/short shipment challenges
• Management of customer priorities for current and future development and pilot ramp projects.
• Delivery of technology transfer package and ramp planning, in coordination with Account Director, Field Process, Field Operations and Product Group Process Engineering teams. Identify and drive projects that help improve module profitability
• Ensure on-time response and resolution of safety and quality issues CIP and obsolescence management.
• Define plans for package(s) based on customer priorities, performance data, and Lam product offerings. Organize Product Group support to deliver beta solutions that address issues and drive closure of customer qualification, acceptance and proliferation
• Analyze total cost of ownership and other operational data with Product Group and Field Organization, ensuring projects are in place that meets or exceeds Lam’s COO commits
• Coordinate cross-functional and joint customer-Lam teams, driven from customer perspective, measuring progress against schedule, bringing distinct, specific deliverables to completion, on time and per Lam commitments
• Lead product/technology specific, cross-site Lam Lessons Learned forum to ensure all site teams are informed of relevant learnings, issues, projects and can successfully help manage respective site customer

• Experience in customer relationship and sales management
• In depth knowledge of wafer fab equipment, integration and technologies
• Gather, analyze, interpret, preparation and utilization of complex data
• Excels in negotiation preparation, conviction, and deal closure
• Perseverance to initiate and own problems, overcome inertia with customer and/or internal at Lam partners, delivering results on time and per commits
• Superb communication skills, presence and experience communicating at manager and executive levels, director/GM/VP
• Creative, resourceful, complex problem solver. Achiever of results beyond the standard solutions
• Self-directed, ownership, accountability Thrives on the front lines.
• Tolerance for high stress situations and escalations. Able to deliver difficult news and manage a challenging customer or situation, positively moving the module and customer relationship forward

Minimum 10 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 6 years experience; or equivalent experience

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age,…