Chief of Staff to Managing Director - Intel Customer Support

Position: Chief of Staff to the Managing Director - Intel Customer Support
** Who We Are*
* Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

** What We Offer*
* Salary:

$ - $

Location:

Austin,TX, Hillsboro,OR, Phoenix,AZ, Santa Clara,CA

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits () .

** Location*
* Aligned to Managing Director / Intel account hub (flexible)

** Role Summary*
* The  
** Chief of Staff (CoS)
** to the Managing Director is a trusted advisor and execution partner, with a primary focus on enabling  
** successful delivery and partnership with Intel** , a critical strategic customer for Applied Materials. This role ensures alignment between Applied Materials' strategy, operational execution, and Intel's business, technology, and manufacturing priorities.

The Chief of Staff serves as a force multiplier for the Managing Director-driving disciplined execution, cross‑functional alignment, and proactive issue resolution across a highly matrixed, customer-facing organization.

*
* Key Responsibilities:

*
* ** Strategic & Customer Alignment*
* + Partner with the Managing Director to define and execute account-level strategy aligned to  
** Intel's technology roadmaps, factory ramps, and business priorities*
* + Translate customer commitments into clear internal execution plans across engineering, operations, supply chain, field service, and support teams

+ Ensure Applied Materials leadership is aligned on Intel-specific priorities, risks, and opportunities

** Executive Advisory & Decision Support*
* + Act as a strategic thought partner to the Managing Director on  
** Intel account performance, escalation management, and long-term partnership strategy*
* + Prepare executive briefings, customer reviews, and materials for Intel leadership engagements

+ Synthesize complex technical, operational, and commercial data into clear executive recommendations

** Operational Excellence & Execution*
* + Drive operating cadence for the Intel account (e.g., staff meetings, QBRs, escalation reviews, milestone tracking)

+ Track progress against customer commitments, KPIs, and SLAs; ensure follow-through on actions

+ Partner closely with Finance, HR, Legal, Supply Chain, and Operations to ensure disciplined execution and governance

** Cross-Functional Leadership*
* + Act as the connective tissue across global functions supporting Intel (Engineering, Global Services, Manufacturing, Logistics, IT, Quality)

+ Influence outcomes across teams without direct authority to unblock issues impacting customer success

+ Anticipate dependencies and risks that could impact Intel fab operations or ramp schedules

** Customer Interface & Escalation Management*
* + Support preparation and follow-up for critical customer meetings and engagements

+ Lead or coordinate executive-level escalations to resolution in partnership with senior leaders

+ Represent the Managing Director in cross-functional or customer-facing forums as appropriate

** Communications & Change Management*
* + Ensure consistent, clear internal messaging regarding Intel priorities, commitments, and expectations

+ Support change management efforts tied to customer demands, organizational shifts, or operational improvements

+ Enable transparency and alignment across leadership levels

** Special Projects*
* + Lead high-impact initiatives related to customer delivery, process optimization, or strategic growth on the Intel account

+ Manage time-sensitive or confidential initiatives on behalf of the Managing Director

** Required Qualifications*
* + Bachelor's degree required; MBA or advanced degree preferred

+ 8-12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership roles

+ Experience supporting  
** large, strategic customers
** in a complex, matrixed organization

+ Strong executive communication, analytical, and problem-solving capabilities

+ Ability to operate effectively in high-pressure, customer-critical…