Critical Operations Integration Lead

Company Overview

Stack Infrastructure (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need.

The world runs on data. Data runs on STACK. As STACK scales its portfolio across the Americas, ensuring that new capacity is delivered to the operational quality bar required from day one becomes increasingly complex — and increasingly critical. The Critical Operations Integration Lead sits at the intersection of construction, commissioning, and operations. This role is present during the final phases of delivery to ensure that what gets handed to site teams is complete, validated, and truly ready to operate — and builds the cross‑site perspective that allows STACK to continuously raise the quality of how we deliver.

That means field presence and pattern recognition in equal measure: identifying what recurring issues trace back to their source, and feeding that intelligence into the standards and processes that govern how we build and turn over capacity.

• Own formal readiness criteria and a risk‑based go/no‑go register for turnover. Conduct pre‑turnover readiness checks, evaluating handover packages for completeness and alignment with STACK's operational standards
• Perform site walks focused on maintainability, safety access, operator touchpoints, and as‑left equipment state prior to handover
• Witness critical equipment functional performance tests and operator‑facing BMS/EPMS alarm and controls tests
• Verify that submittals, one‑lines, O&M manuals, and warranty documentation are organized, complete, and accessible to site operators before handover
• Ensure CMMS/EAM data is loaded and usable before turnover
• Ensure punch‑list items and deferred scope have clear ownership at handover, not inherited by default by the operations team
• Identify issues that fall between teams as construction and commissioning phases close, and ensure those issues have a defined owner and resolution path before they become an operations burden
• Verify critical spares, consumables, special tools, and vendor support paths are in place
• Own early‑life support and warranty‑period defect capture with a standard defect taxonomy
• Publish portfolio KPIs tied to readiness quality escapes
• Partner with Construction in turnover meetings and walk‑downs as an ops‑interest voice, without adding gates or friction
• Collaborate with Commissioning to carry operator‑impact findings forward without altering Cx execution

• Observe across sites and builds to identify thematic patterns in how quality issues originate and escape detection, not to duplicate the punch‑list or Cx log but to surface what those logs collectively reveal about process and delivery gaps
• Trace recurring themes upstream to their origin: a vendor QC gap, a GC execution pattern, a Cx scope boundary, or an acceptance criterion without teeth
• Translate findings into process‑level insights and evidence‑backed recommendations: delivery process acceptance criteria updates, operations readiness checklist additions, GC contract requirements, or Cx scoping changes
• Provide leadership with the clarity needed to decide what's worth fixing at the source and what's worth managing in operations, a distinction that currently gets made by default rather than by design
• Work with construction, commissioning, and operations partners to ensure findings flow into the right downstream standards, training programs, and operational playbooks

• 5–8 years in critical infrastructure environments, with meaningful exposure to both the build/Cx side and operations
• Analytical instinct: able to categorize findings, spot patterns, and build structured outputs others can act on
• Hands‑on…